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On my email confirmation (online ticket), I cannot find the corresponding row and seat number for each ticket ordered.
It is possible that not all the rows and seat numbers are written on your confirmation. Don't worry: we have reserved the number of seats you asked for. On the (partial) overview of seats and rows, you will find a summary of the total number of seats reserved and the total price. By scanning your barcode at the automatic ticket machines, at the ticket desks operated by a staff member or at the ticket control, you will receive the correct number of tickets that show the correct row and seat numbers that match your booking.
Please excuse us for this small inconvenience. We are...
When does advance purchasing commence for a screening?
It is possible to buy your cinema tickets online from Tuesday mornings for the new film programme week that begins on Wednesdays.
Attention! Kinepolis can defer the beginning of advanced purchasing during holidays or during weeks with bank holidays and may do so for certain releases and events.
I bought a ticket for an event. I made a mistake when buying my ticket / I cannot attend the screening. What can I do ?
Tickets for event sreenings are neither exchangeable nor refundable. The only exception are the previews.
Why do I receive e-mails from Kinepolis without having registered for it?
There are several reasons in the law on the basis of which a company may contact someone by e-mail. Subscribing to a newsletter is one of them, but e-mails can for example also be sent to existing clients (such as someone who bought a movie ticket) for similar products or services as those they have bought without having to ask for their explicit consent. Of course it must always be possible to easily unsubscribe via the “unsubscribe button” which you can find in each e-mail.
Where can I find comprehensive information on the Kinepolis Privacy Policy?
It is included in our Privacy Policy, which can be accessed via a link at the bottom of each page on the website.
Who can I contact with queries concerning privacy and personal data?
This FAQ deals with the most commonly asked questions on these topics. If you cannot find what you are looking for, this FAQ also includes an online form on which you can submit your question. If the online form cannot help you further, you can send your question about the exercise of your rights to privacy [at] kinepolis [dot] lu. If you have another question that does not relate to the exercise of your rights, then you can also send your question directly to our Data Privacy Officer (DPO) via ...
Which data does Kinepolis collect?
We only gather data related to our products and services. For instance, we will never ask you for your shoe size or your political views - to name but a few random examples.
We actually collect the following categories of data: identification and contact data (your name, e-mail address, preferred language, gender, etc.), payment data (to complete payments), transaction data (the tickets and products you bought), film and cinema related preferences, other preferences (sport, music, culture) and other information you provide us with in relation to your My Kinepolis account or another...Why does Kinepolis collect data?
Wherever possible Kinepolis wants to turn its marketing activities into a service, e.g. we do not invite everyone to the same films and events. For example, if we know you like opera, we will invite you to attend opera screenings. In order to achieve this we need to get to know you and consequently gather data on your favourite film genres, your favourite actors and directors, music genres you like, etc.
We also use data to make our services more user friendly: for example, when someone logs on to the website to buy tickets they will not have to enter the e-mail address to which the...How does Kinepolis gain access to my data?
This can happen in different ways: via an (online or offline) form you complete, e.g. when you create a My Kinepolis account or participate in a competition, when you buy products and services, when you contact customer services, etc. We also receive data as a result of you using our online services, such as your IP-address, your browser’s type and language setting, etc.
How long is my data stored?
We only store your data for as long as we need them for the purposes described under the heading “Why does Kinepolis collect data?”. Conversations with customer services, for example, are stored up to 2 months after the handling of your request. The data we use to adapt our marketing as effectively as possible to your preferences and interests we store up to 5 years after your last active interaction with Kinepolis. Thereafter we consider it no longer relevant and delete it. Certain data is stored for a period of 10 years for legal reasons: it cannot not be used for any other purpose and...
