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Can I drink or eat in a Kinepolis cinema?
Each Kinepolis cinema has one or more shops with a large selection of drinks and snacks. You will find popcorn, crisps, soft drinks, and also healthy snacks such as fruit juices and water. For hygiene and security reasons, it is not permitted to bring your own drinks and snacks into the cinema.
In or near most of our cinemas, there are restaurants and cafŽs, managed by third parties.
Why can't I bring my own drinks or sweets?
For hygiene and security reasons, it is not permitted to bring your own drinks and snacks to the cinema (brought from home or purchased elsewhere). Kinepolis offers a large selection of drinks and snacks. You will find popcorn, crisps, soft drinks, but also healthy snacks such as fruit juices and water.
I would like to have a film poster or other promotional material. Can I ask Kinepolis?
Promotional material from films is loaned to us from distributors. As it does not belong to us, we are not free to give it away. Without the distributor's authorisation, it is not possible for us to give anyone this material.
Why isn't it possible to extend the validity of my cinema voucher, Movie Card or Family Card?
Kinepolis sells cinema tickets to individuals and companies. This implies a number of sales conditions, one of which is a limited validity period. Kinepolis cinema vouchers are valid for 6 months from the date of purchase for a film of your choice in one of Kinepolis' cinemas in Luxembourg. Our purchasing system does not permit any flexibility or modification of the expiry date. We are sorry for that. The date is clearly stated on the cinema vouchers, so that you will always be aware of the expiry date and can take advantage of the validity of the ticket.
The 'Movie Card' and '...
What is the expiry date for using a cinema voucher? Can I use it in exceptional circumstances to reserve a cinema seat for a showing that will take place a few days later?
No, the expiry date of your cinema voucher is the last possible day you can use it to access a showing. If your cinema voucher is not, for example, valid after 19th April, you cannot buy tickets for showings that take place after 19th April. In that case, you will have to use your cinema voucher not later than on 19th April, the cheque's expiry date. Take the initiative. Keep an eye on the dates. Write them down in your diary and set a reminder.
For which showings can I use cinema vouchers and advantage cards?
Cinema vouchers are valid for a film of your choice that is currently showing. Supplements are requested at the time of ticket purchase (3D, etc).
Cinema vouchers and your Movie Card are not valid for events.
Where can I find information on advantage cards (price, validity period, purchasing and usage terms...)?
Click here for information on advantage cards.
This page will give you all useful information on advantage cards.
Can I buy a cinema cheque or an advantage card ('100 Days Card' or a 'Family Card') online?
It is not yet possible to buy cinema vouchers or advantage cards ('Movie Card' or 'Family Card') online.
Find all useful information on our points of sale here.
Where can I check the number of seats remaining on my advantage card ('Movie Card' or 'Family Card')?
Log on to your My Kinepolis account on the kinepolis.lu web page. The page that opens will give you the option of checking the remaining balance on your 'Movie Card' or 'Family Card'. This feature is currently being developed for Luxembourg and will soon be available.
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In which cinemas can I validate my cinema vouchers?
In all Kinepolis cinemas in Luxembourg: Kinepolis Kirchberg, Kinepolis Belval and CinŽ Utopia.
