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If you're looking for a movie, click here.
Which browsers should I use to access the Kinepolis website?
Our website is constantly updated to adapt to the most recent web browsers. We ensure that our website remains readable and navigable with older browser versions, but we highly recommend using more recent versions. Browsers such as Chrome and Firefox automatically update.
However, you must update Internet Explorer yourself. We advise using a version of Internet Explorer more recent than version 9.
Where can I offer my opinion - or make a suggestion - on the website or the smartphone and tablet apps?
Your remarks and comments are most welcome! Would you like to give us your opinion? Do you have ideas on how to make improvements or have you found a mistake? Please let us know. Contact us and give us as much detail as possible so that we can make the necessary changes.
Why do I have to register on kinepolis.lu? What are the advantages of registering?
By registering, you can benefit from all the advantages that your My Kinepolis account offers. For example, your homepage classifies the films that are showing according to your preferences (those that you will have entered in on your profile).
Your account is full of smart services. You can check the number of seats remaining on your benefits card (Movie Card or Family Card) and check its expiry date at any time. You can also keep an updated list of films you have seen and the list of films you would like to see. You will know when your favourite actor or actress is back on the...
I would like to keep track of all the films I have seen. Can you help me keep an up to date list?
You can keep your own list of viewed films and view this list on your personal My Kinepolis profile at kinepolis.lu. The films for which you bought a ticket online will be automatically added to your list, but you can also fill it in manually by adding the films you have seen on TV, DVD, Blu-Ray, or at the cinema.
Do you already have a My Kinepolis account? Click here to go directly to your profile.
Is it possible to compile a list of films I would like to see?
Of course! You just have to add the films you would like to see to the list 'Films I want to see' to create your own wish list for the coming months. Count on us to let you know as soon as one of the films on your list is released in cinemas. That way, you will be certain to not miss those films when they are showing.
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Where can I find the address and itineraries of my Kinepolis?
You can check the opening times of each cinema in the 'Cinemas' section of the website Kinepolis.lu.
More information on http://kinepolis.lu/fr/cinemas. Click on your cinema to find all useful information.
What are the opening hours of the Kinepolis cinemas?
You can check the opening times of each cinema in the 'Cinemas' section of the website Kinepolis.lu.
More information on http://kinepolis.lu/fr/cinemas. Click on your cinema to find all useful information.
Why do I have to pay for parking at some Kinepolis cinemas?
Our cinemas in Kirchberg and Limpersberg do not have car parks, so you have to use adjoining car parks with parking fees.
At Belval, the Belval Plaza (shopping center) car park is managed by Indigo but all visitors automatically receive 1 free hour (from the moment you enter the car park). Kinepolis cinema goers receive an additional 2 hours of free parking by validating their car park ticket at a ticket office or at a shop counter. Do not forget to validate your ticket at the car park ticket machines before leaving.
How can I contact my Kinepolis cinema?
You can contact us: - In your Kinepolis cinema at the ticket office - By post - By clicking on the "Ask a Question" button
