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Right to retract
You have the right to retract / cancel your order and to be reimbursed the purchase price and other costs (except the shipping costs) without justification (only valid for the purchase of Kinepolis giftboxes).
Time limit
The canceling needs to be issued within 14 days after the day your order has been delivered to you or a third party other than the shipping company. You just need to send your message to cancel your order before the deadline.Scope
This possibility is only applicable for order passed through online and not for...What is the "Orange Wednesday" offer?
The Orange Wednesday offer gives you one free ticket* for one ticket purchased every Wednesday for Orange Luxembourg customers.
* (Excluding usual extras)
How to proceed to benefit from the "Orange Wednesday" offer?
Take advantage of the Orange Wednesdays offer, included in the Orange Thank You loyalty program, every Wednesday with a 2nd place offered by Orange Luxembourg. Follow these steps:
• Send "Film" by sms to 60352 (free of charge)
• Receive the 8-digit code
• Enter this code when reserving a ticket on Kinepolis.lu, or present it when purchasing at the box office to get your second free ticket.
• Present the ticketOnce validated, the...
Is the "Orange Wednesday" offer valid for all movies ?
This offer is valid for standard movies, excluding events and special cycles and cannot be combined with benefit cards.
I have not received my Orange Wednesdays code, what should I do?
Kinepolis is not responsible for issuing codes, you will need to contact your Orange customer service.
My payment failed because authentication by SMS is no longer possible. What should I do?
SMS authentication for internet purchases is no longer possible since January 1, 2021, please contact your bank to obtain LuxTrust authentication.
How do I place an order online?
Here are the steps to follow:
1. Select your gift boxes in the Kinepolis webshop
2. When you have selected the number of boxes you want, confirm your order
3. Under "My data", fill in the necessary data.
...Can I participate in competitions organized by Kinepolis to win super prizes and collectors?
Of course! Go to our competition page to see all the online competitions. Good luck!
Do you publish the names of the winners of your competitions?
Once the competition deadline has passed, we personally contact the winners via email.
