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If you're looking for a movie, click here.
How long is a film shown at Kinepolis?
Once a film has been released, it is evaluated from week to week. Depending on its success and public interest, a decision is made on whether to show the film the following week and on which screens. It is therefore not possible to predict weeks in advance how long the film will be shown. It varies from cinema to cinema and it also depends on the public reaction to the film.
Can I watch a film before its official release at Kinepolis?
Of course! Click here to discover all the films on the preview listing.
How to sign up to and create your profile on Kinepolis.lu?
How do you sign up to and create your profile on kinepolis.lu? Having a Kinepolis account presents a whole host of advantages. But how do you activate it?
1/ Go to My Kinepolis or click on the register/login tab in the top right-hand corner of the website.
2/ Type your email address in the "Register today!" section. You can also register via your Facebook account. Have you received a message saying that your email address is already registered? This means that you already have an active profile. Click on "Forgotten...
I want to opt out of receiving the My Kinepolis newsletter. What do I need to do?
In every (commercial) email you receive from Kinepolis, you will find a link in the bottom right-hand corner enabling you to click on a link in order to opt out of receiving our newsletter. Please note, if you unsubscribe to the newsletter "My Kinepolis", you will stop receiving the advantages listed on your "My Kinepolis" account.
Here is the list of advantages that you will no longer be entitled to if you unsubscribe.
At the bottom of all our emails, you will be able to click on a link to unsubscribe. You will be redirected to a page which lists all the different...
What are the advantages of my "My Kinepolis" account ?
If you have requested to receive the My Kinepolis newsletter and your profile is 80%, or over, complete, you will receive:
#1 a free cinema ticket for your birthday
#2 Your 100% personalised Kinepolis.lu homepage.
#3 A list of the films that you have seen
#4 Information on how many tickets are left on your advantage card and their (pending) expiry date
#5 Your opportunity to rate a film
#6 Short messages notifying you as soon as there is something new that is not to be missed
#7 A print preview of your tickets
#8 A list of films that you...I have a "My Kinepolis" account. How and where can I change the email address for which I wish to receive emails?
Login into your profile My Kinepolis. The first page on your profile enables you to change your email address or password.
Who can receive the birthday offer from Kinepolis?
Anyone who has registered online at kinepolis.lu, completed their My Kinepolis profile to 80%, signed up for the newsletter and bought a ticket online in the 12 months preceding their birthday. For more information and to register or complete your profile, simply visit http://kinepolis.lu/mykinepolis. When you complete your profile, you will see at the top of the page the percentage already completed. Please note: your registration is personal. Only one e-mail address is authorised per registration. You cannot therefore register several people...
When can I make use of this birthday offer?
If you meet all the conditions for this benefit, you will automatically receive an e-mail a few days before your birthday, which you can convert into a free ticket to see the film of your choice on your birthday, the day after or the day after that.
How to benefit from this birthday offer?
To receive your free birthday ticket, all you have to do is complete your 'My Kinepolis' profile to 80% or more, subscribe to our newsletter and have bought a ticket online in the 12 months preceding your birthday.
Please note: this offer cannot be combined.
1. Complete your 'My Kinepolis' 80% profile by logging on to this page (https://kinepolis.lu/fr/mykinepolis/profile/)
2. After registering, you will automatically receive, a few days before your birthday, an e-mail that you can print out to receive your...
What do I do if I don't receive the email with my free ticket?
If your My Kinepolis profile meets our terms and conditions, do the following: Add Kinepolis ("noreply@messagent.kinepolis.com") to your contacts. That way you will be guaranteed to receive the email in time. Check that you are still using the email address that you gave us when you created your profile and that you are still signed up to the My Kinepolis newsletter on your profile.
If 4 days before your birthday you still haven't received an email with the unique code to claim your free ticket on your birthday or the following...
