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If you're looking for a movie, click here.
Could I get some explanation about the price of a ticket?
For films, at Kinepolis we split them into different categories: 3D, 2D, HFR, etc. 3D films, for example, cost more than digital films.
And as the screening of a film does not depend solely on a cinema's owner, ticket prices are composed of amounts that each have a specific destination. That is why a significant part of a ticket's price goes to the film distributor, and the remainder is split between SACEM and various taxes.
What are your prices?
Click here to select your Kinepolis cinema. On the web page of your chosen venue, you will find information on the 'prices' that you are looking for, with an overview of ticket prices.
Who is entitled to a reduced price?
"The following people are always entitled to a reduction:
- Children and teenagers up to the age of 18
- Seniors (from the age of 60)
- People with reduced mobilityPeople who are not automatically entitled to a reduced price can, through one of the following means, benefit from a reduction:
- Students, by presenting their student ID, can pay the student price.
- The 'Movie Card', on sale in all Kinepolis cinemas, is valid for 100 days. This non-nominative card enables the purchase of 10 seats at a reduced price. You can use these 10 seats at...Why do have to pay extra for films in 3D or HFR?
Films projected in 3D incur extra costs for the cinema's owner. Significant investments are being made in the most advanced 3D technology, the thorough cleaning of Dolby 3D glasses that are reusable after each screening and the costs linked to 3D projection itself. That is why a ticket for a 3D film costs more than a standard cinema ticket. Viewers with a Movie Card, Family Card or a cinema voucher must also pay extra if they want to see a film in 3D. In principle, viewers always have the choice of normal screening or a 3D screening. That is to say, between purchasing a normal ticket or a...
Why do I have to pay extra for films that last 2h15 or more?
For films that last 2h10 or more, an extra €1 is charged. Long films have an impact on the listing and on staff planning. For an XL film - maximum enjoyment - you therefore pay a little more.
Why do I sometimes pay less in another Kinepolis?
The price of the ticket depends on the local market and the prices charged in the country.
How to go directly to the screening room after purchasing tickets online?
1/ With your smartphone: access the barcode in the email you received on your smartphone's screen. Go to the ticket control (Kinepolis Kirchberg) or to the automatic ticket machines at the cinema entrance (Kinepolis Belval and CinŽ Utopia) and scan your barcode. Collect your tickets and go to the screening room.
To be able to use your smartphone: Ensure the barcode is loaded properly on your smartphone and that the screen brightness is at maximum. The barcode must be fully visible and must measure at least 1.5 cm and at most 8 cm on your screen. The screen's technical...I bought a ticket for an event. I made a mistake whilst purchasing my ticket online/I will not be able to attend the screening. What can I do?
Tickets for events screenings are neither exchangeable nor refundable. The only exception are the previews.
I cannot use the tickets I bought online. The showing hasn't taken place yet. What can I do?
You can collect your ticket at an automatic ticket machine and then ask for a free "Sorry Voucher" at a ticket desk. Attention, this must ABSOLUTELY be done in the cinema complex for which you bought the tickets BEFORE the screening begins. After the beginning of the session, we will no longer be able to cancel your ticket.
I made a mistake when buying my ticket online (wrong date, cinema or showing), but the session has already started or ended. What can I do?
If the showing for which you have bought tickets has already started, we cannot compensate you or refund the amount paid.
Your order has been placed and your seat has been reserved. Several organisations (such as film distributors and public services) have been paid based on the number of tickets sold and reserved seats. Furthermore, Kinepolis does not have the means to demand the reimbursement of these fees.
It is not possible to cancel or exchange tickets after a session has started.
