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How can I delete Passbook tickets for previous screenings from my Passbook app?
Tickets from previous screenings are not automatically deleted from your Passbook. If you wish to delete them, follow these steps:
- Go to your Passbook app
- Click on the Kinepolis pass you wish to delete.
- In the lower right-hand corner, click on the 'info' icon that is represented by an 'i'.
- Click on the bin in the top left corner to delete it permanently.Is it possible to order tickets from any mobile device?
Given the high diversity of mobile devices, it is possible that the use of "mobile ticketing" is not always optimal.
If you notice any anomalies, we would be grateful if you could let us know at the email address tickets@kinepolis.lu, specifying your device's model and operating system, as well as providing a screen capture ("print screen") if possible. This will enable us to further improve the quality of our system.
How to benefit from this birthday offer?
To receive your free birthday ticket, all you have to do is complete your 'My Kinepolis' profile to 80% or more, subscribe to our newsletter and have bought a ticket online in the 12 months preceding your birthday.
Please note: this offer cannot be combined.
1. Complete your 'My Kinepolis' 80% profile by logging on to this page (https://kinepolis.lu/fr/mykinepolis/profile/)
2. After registering, you will automatically receive, a few days before your birthday, an e-mail that you can print out to receive your...
How can I order as a company?
You can order as a company on our Kinepolis Business website: https://business.kinepolis.lu/billetteriecadeaux/
How to sign up to and create your profile on Kinepolis.lu?
How do you sign up to and create your profile on kinepolis.lu? Having a Kinepolis account presents a whole host of advantages. But how do you activate it?
1/ Go to My Kinepolis or click on the register/login tab in the top right-hand corner of the website.
2/ Type your email address in the "Register today!" section. You can also register via your Facebook account. Have you received a message saying that your email address is already registered? This means that you already have an active profile. Click on "Forgotten...
Two brothers, whose life paths parted long ago, will become painfully aware that when a woman comes into play, even blood ties cease to matter.
Genre:Thriller, ActionPatryk VegaDirector:110 minutesRun time:PolandCountry:06/03/2020Release:Who can receive the birthday offer from Kinepolis?
Anyone who has registered online at kinepolis.lu, completed their My Kinepolis profile to 80%, signed up for the newsletter and bought a ticket online in the 12 months preceding their birthday. For more information and to register or complete your profile, simply visit http://kinepolis.lu/mykinepolis. When you complete your profile, you will see at the top of the page the percentage already completed. Please note: your registration is personal. Only one e-mail address is authorised per registration. You cannot therefore register several people...
Who can I contact with queries concerning privacy and personal data?
This FAQ deals with the most commonly asked questions on these topics. If you cannot find what you are looking for, this FAQ also includes an online form on which you can submit your question. If the online form cannot help you further, you can send your question about the exercise of your rights to privacy [at] kinepolis [dot] lu. If you have another question that does not relate to the exercise of your rights, then you can also send your question directly to our Data Privacy Officer (DPO) via ...
