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Tickets for event sreenings are neither exchangeable nor refundable. The only exception are the previews.

If you have a My Kinepolis account, you will be in a contractual relationship with Kinepolis. In such cases we are not legally obliged to give you the opportunity to oppose the processing of your data, as this processing is considered part of the contract. But you will notice that we still give you the opportunity to deactivate certain services that are part of the contract. For instance you can opt out of receiving one or more newsletters via your My Kinepolis account. Obviously you are at liberty to remove your My Kinepolis account at any time.
If you don’t have a My Kinepolis...

This FAQ deals with the most commonly asked questions on these topics. If you cannot find what you are looking for, this FAQ also includes an online form on which you can submit your question. If the online form cannot help you further, you can send your question about the exercise of your rights to privacy [at] kinepolis [dot] lu. If you have another question that does not relate to the exercise of your rights, then you can also send your question directly to our Data Privacy Officer (DPO) via ...