Can I use my birthday ticket for an online ticket purchase?
Sorry but that's not possible. Each day, we send hundreds of tickets by email and as a result, we must, as much as possible, reduce the possibilities of fraud. In order to combat against abuse, our colleagues in the ticket office must check that the date indicated in your email matches the date of birth on your ID.
Recommendation: arrive in plenty of time at the cinema, to have sufficient time to exchange your email for your free cinema ticket.
Top FAQ list
- How can I contact my Kinepolis cinema?
- Where should I go for lost property?
- I bought a ticket for an event. I made a mistake when buying my ticket / I cannot attend the screening. What can I do ?
- When can I find out the week's listings and the listings for the following week?
- What do the age classifications EA (children allowed), 6, 12, 16 and 18 mean?
- How long is a film shown at Kinepolis?
- When does the pre-show and the film start?
- Who can receive the birthday offer from Kinepolis?
- How can I get a Kinepolis Student Card?
- How to sign up to and create your profile on Kinepolis.lu?