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How to integrate a new bank card?
If you have a new credit card, you must register it via the "Tickets and Cards" section of your My Kinepolis account.
What is the small amount debited from my account when I register an additional payment method?
When registering a new payment method, a one-off payment of €1 may be deducted from your bank account to check that your payment method is working. This amount will be refunded to you immediately.
What if the payment fails?
If the payment has failed, you will be notified by email. As this is a credit card payment, you have 14 days to make your payment. During this period, Kinepolis must suspend the use of your Movie Club card. If you make your payment within this period, your Movie Club card will be reactivated. If payment is not made within the above-mentioned period, your Movie Club membership will be terminated immediately. This termination will take effect on the last day of the current period for which the membership has been paid. The Movie Club tickets on your account can be used after the termination...
How do I cancel my purchase?
As the Movie Club card is marketed through distance selling, you have the right to cancel your purchase within 14 calendar days of receiving your membership confirmation. To exercise this right of withdrawal, you must inform us by means of an unambiguous statement (e.g. by email to: movieclub.lu@kinepolis.com). You can also use the cancellation form provided for this purpose.
How often can I benefit from the special rate of €9.95?
Your €9.95 subscription entitles you to one cinema ticket per month. If you wish to attend other screenings, you will benefit from the preferential rate of €9.95 for each of your visits (excluding any supplements and special events). You can also pass on this preferential rate to your companion.
Your Movie Club monthly ticket can be carried over to the next month if it is not used, up to a limit of 6 months.Are Movie Club tickets valid for all screenings?
Your monthly ticket is valid for all classic" screenings (excluding any supplements). For example, there are supplements for a long film, 3D, Cosy Seats, Laser Ultra, Atmos, 4DX, HFR, ethnic film ScreenX and Imax and others. You can find a complete overview of these Supplements and their prices on the Kinepolis website. Your monthly ticket is valid for a "classic" screening and cannot be used for special events (including, but not limited to, Ladies at the Movies, Ciné Breakfast, Horror Night, LuxFilmLab, etc.). "
Can I combine my monthly Movie Club ticket with my birthday ticket?
You can use your birthday ticket and in the same transaction buy a ticket for your companion for €9.95.
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