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Can I see films other than Hollywood blockbusters in a Kinepolis cinema?
In addition to Hollywood blockbusters, Kinepolis also shows many independent films, such as European films or films from countries other than the United States or "arthouse" films. This option attracts the most fanatic cinema-goers. Our two key labels - "highly recommended" and "family" - are there to guide you.
Discover all of our "highly recommended" and "family" films.
In addition, Kinepolis' offer is not limited to showing films. Thanks to our digital projectors and our satellite receivers, we regularly broadcast, live or recorded, concerts, plays, operas and sporting...
Why can't I see every film in my Kinepolis cinema?
The listings for Kinepolis cinemas depend on several factors and are created in consultation between Kinepolis, the film distributer and the local cinema manager. In a Kinepolis cinema with less capacity, there are, for example, fewer films than in cinemas with many screens.
The number of copies made available by the film distributer also determines the number of cinemas where the film will be shown. Finally, the decision whether or not to show a film, equally depends upon the anticipated interest of the local community. Once a film is shown in a Kinepolis cinema, a weekly...
Can Kinepolis help me to choose a film or recommend a film to me?
Our two key labels - "Highly recommended" and "Family" - can guide you and help you to make the right choice. Click here to find out more about these key labels.
If you are signed up to the My Kinepolis newsletter, you will receive in your newsletter a list of the top films that best suit your profile.
How long is a film shown at Kinepolis?
Once a film has been released, it is evaluated from week to week. Depending on its success and public interest, a decision is made on whether to show the film the following week and on which screens. It is therefore not possible to predict weeks in advance how long the film will be shown. It varies from cinema to cinema and it also depends on the public reaction to the film.
When can I make use of this birthday offer?
If you meet all the conditions for this benefit, you will automatically receive an e-mail a few days before your birthday, which you can convert into a free ticket to see the film of your choice on your birthday, the day after or the day after that.
Can I use my birthday ticket for an online ticket purchase?
Sorry but that's not possible. Each day, we send hundreds of tickets by email and as a result, we must, as much as possible, reduce the possibilities of fraud. In order to combat against abuse, our colleagues in the ticket office must check that the date indicated in your email matches the date of birth on your ID.
Recommendation: arrive in plenty of time at the cinema, to have sufficient time to exchange your email for your free cinema ticket.
For which showings can I use my birthday ticket?
The email with the voucher for a free birthday ticket contains a unique code, valid for one free ticket (all versions) at a showing of your choice, subject to availability. However, it is not valid for events like Ladies' Night or Opera at the Cinema.
You will find the list of our events here:
How can I change the email address to which I want to receive emails from Kinepolis?
To change your email address, follow these instructions:
- Log onto the website Kinepolis.lu
- Browse http://kinepolis.lu/fr/changer-adresse-email
- Enter your new and old email addresses.
- Type your password again
- You will now receive emails at your new email address.Which browsers should I use to access the Kinepolis website?
Our website is constantly updated to adapt to the most recent web browsers. We ensure that our website remains readable and navigable with older browser versions, but we highly recommend using more recent versions. Browsers such as Chrome and Firefox automatically update.
However, you must update Internet Explorer yourself. We advise using a version of Internet Explorer more recent than version 9.
Is it possible to compile a list of films I would like to see?
Of course! You just have to add the films you would like to see to the list 'Films I want to see' to create your own wish list for the coming months. Count on us to let you know as soon as one of the films on your list is released in cinemas. That way, you will be certain to not miss those films when they are showing.
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