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How often are Kinepolis screening rooms cleaned?
Kinepolis takes hygiene very seriously. All the screening rooms are given a daily deep clean by our motivated cleaning team. The hostesses make every effort in ensuring that screening rooms are as clean as possible after every screening.
Furthermore, Kinepolis collaborates with a specialist firm which carries out preventative measures against pests every month.
Is a visit to a Kinepolis cinema the ideal outing to get some fresh air on a summer's day?
Of course, apart from Utopia, all our screening rooms are air-conditioned.
Where can I offer my opinion on my cinema outing?
If you bought your ticket online, you will automatically receive an email after your visit to the cinema, inviting you to tell us how your cinema outing went. Give us your opinion. This helps us to constantly improve our service. Please note: by filling in the form, you could win a Movie Card. Try your luck by participating in the survey.
If you bought your ticket at your Kinepolis ticket office (automated or not), you will find the satisfaction survey online at kinepolis.lu/fr/monavis.
Can you tell me more about food and drink prices?
Our drinks and snacks offer responds to the demands of viewers who wish to have a drink or to nibble on something sweet or savoury at the cinema. The selection evolves according to our clients' taste. Kinepolis ensures hygiene, cleanliness and freshness, and prioritises facilities and products of superior quality. Prices take all these aspects into account and correspond with the prices used in the leisure sector.
Can I drink or eat in a Kinepolis cinema?
Each Kinepolis cinema has one or more shops with a large selection of drinks and snacks. You will find popcorn, crisps, soft drinks, and also healthy snacks such as fruit juices and water. For hygiene and security reasons, it is not permitted to bring your own drinks and snacks into the cinema.
In or near most of our cinemas, there are restaurants and cafŽs, managed by third parties.
Why can't I bring my own drinks or sweets?
Kinepolis cannot monitor or control food and drinks that are brought from home and consumed in our auditoriums. Items such as hot meals, glass bottles, etc. may be unhygienic, disturbing or even unsafe. In addition, the sale of drinks and snacks is an essential part of ensuring the cinema’s profitable operation. Therefore - just as in concert halls or bowling alleys - consuming food or beverages brought from outside is not permitted in our cinemas.
For which showings can I use cinema vouchers and advantage cards?
Cinema vouchers are valid for a film of your choice that is currently showing. Supplements are requested at the time of ticket purchase (3D, etc).
Cinema vouchers and your Movie Card are not valid for events.
Where can I find information on advantage cards (price, validity period, purchasing and usage terms...)?
Click here for information on advantage cards.
This page will give you all useful information on advantage cards.
Can I buy a cinema cheque or an advantage card ('100 Days Card' or a 'Family Card') online?
It is not yet possible to buy cinema vouchers or advantage cards ('Movie Card' or 'Family Card') online.
Find all useful information on our points of sale here.
