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If you're looking for a movie, click here.
Where can I offer my opinion on my cinema outing?
If you bought your ticket online, you will automatically receive an email after your visit to the cinema, inviting you to tell us how your cinema outing went. Give us your opinion. This helps us to constantly improve our service. Please note: by filling in the form, you could win a Movie Card. Try your luck by participating in the survey.
If you bought your ticket at your Kinepolis ticket office (automated or not), you will find the satisfaction survey online at kinepolis.lu/fr/monavis.
Can you tell me more about food and drink prices?
Our drinks and snacks offer responds to the demands of viewers who wish to have a drink or to nibble on something sweet or savoury at the cinema. The selection evolves according to our clients' taste. Kinepolis ensures hygiene, cleanliness and freshness, and prioritises facilities and products of superior quality. Prices take all these aspects into account and correspond with the prices used in the leisure sector.
Can I drink or eat in a Kinepolis cinema?
Each Kinepolis cinema has one or more shops with a large selection of drinks and snacks. You will find popcorn, crisps, soft drinks, and also healthy snacks such as fruit juices and water. For hygiene and security reasons, it is not permitted to bring your own drinks and snacks into the cinema.
In or near most of our cinemas, there are restaurants and cafŽs, managed by third parties.
Why can't I bring my own drinks or sweets?
For hygiene and security reasons, it is not permitted to bring your own drinks and snacks to the cinema (brought from home or purchased elsewhere). Kinepolis offers a large selection of drinks and snacks. You will find popcorn, crisps, soft drinks, but also healthy snacks such as fruit juices and water.
For which showings can I use cinema vouchers and advantage cards?
Cinema vouchers are valid for a film of your choice that is currently showing. Supplements are requested at the time of ticket purchase (3D, etc).
Cinema vouchers and your Movie Card are not valid for events.
Where can I find information on advantage cards (price, validity period, purchasing and usage terms...)?
Click here for information on advantage cards.
This page will give you all useful information on advantage cards.
Can I buy a cinema cheque or an advantage card ('100 Days Card' or a 'Family Card') online?
It is not yet possible to buy cinema vouchers or advantage cards ('Movie Card' or 'Family Card') online.
Find all useful information on our points of sale here.
Where can I check the number of seats remaining on my advantage card ('Movie Card' or 'Family Card')?
Log on to your My Kinepolis account on the kinepolis.lu web page. The page that opens will give you the option of checking the remaining balance on your 'Movie Card' or 'Family Card'. This feature is currently being developed for Luxembourg and will soon be available.
Go to your profile - Create a profile
In which cinemas can I validate my cinema vouchers?
In all Kinepolis cinemas in Luxembourg: Kinepolis Kirchberg, Kinepolis Belval and CinŽ Utopia.
What are your prices?
Click here to select your Kinepolis cinema. On the web page of your chosen venue, you will find information on the 'prices' that you are looking for, with an overview of ticket prices.
