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Which screening rooms have wheelchair access?
Most Kinepolis screening rooms* have wheelchair access, although there are some screening rooms which don't yet have access. As part of its prevention policy, Kinepolis carries out periodic and advanced checks on the screening rooms. Aspects such as the screening room's location (on the ground or upper floor), the width of the entrances and exits, and its accessibility (stairs, ramps), determine, with other factors, if a room complies or not with strict requirements for a quick evacuation in case of emergency and for wheelchair user access.
It is clearly stated on the website and...
I can't find the session on the online purchase site, but I can find it on the website kinepolis.lu
If a session appears on the website www.kinepolis.lu, but afterwards, when you have clicked to go to the online purchase site for the tickets, it has disappeared, there can be different reasons for that.
It is possible, for very popular events with a limited capacity or for the release of a long expected film, that all the seats for this session have already been sold. Our colleagues mention that on the information page of the film and the session. However, there is no such mention on the online purchase website, which doesn't show the session...
On my email confirmation (online ticket), I cannot find the corresponding row and seat number for each ticket ordered.
It is possible that not all the rows and seat numbers are written on your confirmation. Don't worry: we have reserved the number of seats you asked for. On the (partial) overview of seats and rows, you will find a summary of the total number of seats reserved and the total price. By scanning your barcode at the automatic ticket machines, at the ticket desks operated by a staff member or at the ticket control, you will receive the correct number of tickets that show the correct row and seat numbers that match your booking.
Please excuse us for this small inconvenience. We are...
Krakow is getting ready for the holidays. Ewa (Magdalena Różczka), a woman for whom nothing is impossible, is looking for new caregivers for children without families. It is a volcano of energy.
Genre:Comedy100 minutesRun time:PolandCountry:03/01/2020Release:How to integrate a new bank card?
If you have a new credit card, you must register it via the "Tickets and Cards" section of your My Kinepolis account.
I would like to have a film poster or other promotional material. Can I ask Kinepolis?
Promotional material from films is loaned to us from distributors. As it does not belong to us, we are not free to give it away. Without the distributor's authorisation, it is not possible for us to give anyone this material.
Can I participate in competitions organized by Kinepolis to win super prizes and collectors?
Of course! Go to our competition page to see all the online competitions. Good luck!
I have a "My Kinepolis" account. How and where can I change the email address for which I wish to receive emails?
Login into your profile My Kinepolis. The first page on your profile enables you to change your email address or password.
