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Can I use my birthday ticket for an online ticket purchase?
Sorry but that's not possible. Each day, we send hundreds of tickets by email and as a result, we must, as much as possible, reduce the possibilities of fraud. In order to combat against abuse, our colleagues in the ticket office must check that the date indicated in your email matches the date of birth on your ID.
Recommendation: arrive in plenty of time at the cinema, to have sufficient time to exchange your email for your free cinema ticket.
For which showings can I use my birthday ticket?
The email with the voucher for a free birthday ticket contains a unique code, valid for one free ticket (all versions) at a showing of your choice, subject to availability. However, it is not valid for events like Ladies' Night or Opera at the Cinema.
You will find the list of our events here:
How can I change the email address to which I want to receive emails from Kinepolis?
To change your email address, follow these instructions:
- Log onto the website Kinepolis.lu
- Browse http://kinepolis.lu/fr/changer-adresse-email
- Enter your new and old email addresses.
- Type your password again
- You will now receive emails at your new email address.Which browsers should I use to access the Kinepolis website?
Our website is constantly updated to adapt to the most recent web browsers. We ensure that our website remains readable and navigable with older browser versions, but we highly recommend using more recent versions. Browsers such as Chrome and Firefox automatically update.
However, you must update Internet Explorer yourself. We advise using a version of Internet Explorer more recent than version 9.
Is it possible to compile a list of films I would like to see?
Of course! You just have to add the films you would like to see to the list 'Films I want to see' to create your own wish list for the coming months. Count on us to let you know as soon as one of the films on your list is released in cinemas. That way, you will be certain to not miss those films when they are showing.
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Where can I find the address and itineraries of my Kinepolis?
You can check the opening times of each cinema in the 'Cinemas' section of the website Kinepolis.lu.
More information on http://kinepolis.lu/fr/cinemas. Click on your cinema to find all useful information.
What are the opening hours of the Kinepolis cinemas?
You can check the opening times of each cinema in the 'Cinemas' section of the website Kinepolis.lu.
More information on http://kinepolis.lu/fr/cinemas. Click on your cinema to find all useful information.
How can I contact my Kinepolis cinema?
You can contact us: - In your Kinepolis cinema at the ticket office - By post - By clicking on the "Ask a Question" button
Where should I go for lost property?
If you send us your details and a description of the missing item or if you can contact the Kinepolis cinema where you lost your property, we will let you know as soon as possible whether the item has been found. Remember to tell us your name and give us a telephone number on which we can contact you during the day, or your email address. Specify the cinema, the date and time and a description of the lost object. If you can also tell us the name of the film, the screening room number, the row and seat number, this will make our search even easier.
How often are Kinepolis screening rooms cleaned?
Kinepolis takes hygiene very seriously. All the screening rooms are given a daily deep clean by our motivated cleaning team. The hostesses make every effort in ensuring that screening rooms are as clean as possible after every screening.
Furthermore, Kinepolis collaborates with a specialist firm which carries out preventative measures against pests every month.
