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Can someone else use my Movie Club card?
Your Movie Club card is strictly personal and cannot be used by a third party. However, you may allow a companion to benefit from the same preferential rate as you, €9.95 cinema ticket (excluding any supplements and special events) for each of your visits.
Can I use my monthly Movie Club ticket for all the screenings offered?
Your monthly ticket is valid for all "classic" sessions (excluding any supplements). Supplement: fees which are not included in the Membership and which must be paid separately by the Member. There are for example supplements for a long film, 3D, Cosy Seats, Laser Ultra, Atmos, 4DX, HFR, ethnic film ScreenX and Imax and others. You can find a complete overview of these Supplements and their prices on the Kinepolis website.
Your monthly ticket is valid for one 'classic' screening and cannot be used for special events (including but not limited to Ladies at the Movies, Ciné Breakfast,...Which sessions do I have to pay extra for?
Your monthly ticket is valid for 2D films, without supplements. There are, for example, supplements for a long film, 3D, Cosy Seats, Laser Ultra, Atmos, 4DX, HFR, ethnic film ScreenX and Imax and others. You can find a complete overview of these Supplements and their prices on the Kinepolis website.
Does my Movie Club card entitle me to discounts in the shop?
As a member of the Movie Club, you will receive a 10% discount on your snacks and drinks in our shop. Not cumulative with other offers.
How much do I have to pay each month?
Membership of Movie Club costs €9.95 per month. As soon as your first monthly payment is validated, you can enjoy all the advantages of Movie Club.
How do I change my payment method?
You can register several payment methods in your My Kinepolis account and select the one you want. You can do this via the "Tickets and cards" section of your My Kinepolis account.
How to integrate a new bank card?
If you have a new credit card, you must register it via the "Tickets and Cards" section of your My Kinepolis account.
What is the small amount debited from my account when I register an additional payment method?
When registering a new payment method, a one-off payment of €1 may be deducted from your bank account to check that your payment method is working. This amount will be refunded to you immediately.
How do I cancel my purchase?
As the Movie Club card is marketed through distance selling, you have the right to cancel your purchase within 14 calendar days of receiving your membership confirmation. To exercise this right of withdrawal, you must inform us by means of an unambiguous statement (e.g. by email to: movieclub.lu@kinepolis.com). You can also use the cancellation form provided for this purpose.
How often can I benefit from the special rate of €9.95?
Your €9.95 subscription entitles you to one cinema ticket per month. If you wish to attend other screenings, you will benefit from the preferential rate of €9.95 for each of your visits (excluding any supplements and special events). You can also pass on this preferential rate to your companion.
Your Movie Club monthly ticket can be carried over to the next month if it is not used, up to a limit of 6 months.
