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When can I find out the week's listings and the listings for the following week?
Every Monday, the listing is planned for the week fromWednesday until the Tuesday of the following week. The listings vary in accordance with the popularity of the films and new releases. It is createdon a day by day basisand cinema by cinema. We also decide on which versions will be on offer (original version with subtitles, amplified version, French version, 2D or 3D etc...). You can consult the listings for the coming week (from Wednesday to Tuesday) in the cinema on Tuesday morning. Note: Kinepolis can vary the listings during the holidays or during weeks where there is a bank holiday...
I want to opt out of receiving the My Kinepolis newsletter. What do I need to do?
In every (commercial) email you receive from Kinepolis, you will find a link in the bottom right-hand corner enabling you to click on a link in order to opt out of receiving our newsletter. Please note, if you unsubscribe to the newsletter "My Kinepolis", you will stop receiving the advantages listed on your "My Kinepolis" account.
Here is the list of advantages that you will no longer be entitled to if you unsubscribe.
At the bottom of all our emails, you will be able to click on a link to unsubscribe. You will be redirected to a page which lists all the different...
Can I buy a cinema cheque or an advantage card ('100 Days Card' or a 'Family Card') online?
It is not yet possible to buy cinema vouchers or advantage cards ('Movie Card' or 'Family Card') online.
Find all useful information on our points of sale here.
I paid for my tickets online with a credit card, but an irretrievable error occurred. What should I do?
Your order could not be placed due to a technical problem. For this reason, you did not receive your tickets.
Our sales system has automatically cancelled your order.Contact us by clicking the 'Your question' button below or via the email address tickets@kinepolis.lu and do not forget to send us the following information:
- If possible: proof of payment (bank statement) on which your session number is present (transaction notification)
- If you have no proof of payment: the cinema in question, the date of the...I can't find the session on the online purchase site, but I can find it on the website kinepolis.lu
If a session appears on the website www.kinepolis.lu, but afterwards, when you have clicked to go to the online purchase site for the tickets, it has disappeared, there can be different reasons for that.
It is possible, for very popular events with a limited capacity or for the release of a long expected film, that all the seats for this session have already been sold. Our colleagues mention that on the information page of the film and the session. However, there is no such mention on the online purchase website, which doesn't show the session...
I cannot use the tickets I bought online. The showing hasn't taken place yet. What can I do?
You can collect your ticket at an automatic ticket machine and then ask for a free "Sorry Voucher" at a ticket desk. Attention, this must ABSOLUTELY be done in the cinema complex for which you bought the tickets BEFORE the screening begins. After the beginning of the session, we will no longer be able to cancel your ticket.
I paid my tickets online with cinema vouchers, but an irretrievable error occurred. What should I do?
When an error occurs during an online ticket purchase, your code is blocked for 20 minutes for security reasons. After those 20 minutes you will be able to re-enter your code to pay for your seats.
If you are informed that your code has already been used after 15 minutes, contact us by clicking the 'Your question' button below or via the email address tickets@kinepolis.lu and do not forget to send us the following information:
If possible: proof of payment (bank statement) on which your session number is present (transaction...Why is my birthday ticket only valid for the day of my birthday or the following day?
Kinepolis can only offer free tickets for birthdays with very precise terms and conditions, one of which is the period of validity. Every day, we send hundreds of free tickets via email and as a result, we must reduce the possibility of fraud. By limiting the period of validity, we limit the risk that people may try to use their free ticket more than once. Of course we understand perfectly that you may have something else planned for the day of your birthday, which is why we give you the option of the following day. It is not possible to extend the expiry date of the birthday ticket....
How to go directly to the screening room after purchasing tickets online?
1/ With your smartphone: access the barcode in the email you received on your smartphone's screen. Go to the ticket control (Kinepolis Kirchberg) or to the automatic ticket machines at the cinema entrance (Kinepolis Belval and CinŽ Utopia) and scan your barcode. Collect your tickets and go to the screening room.
To be able to use your smartphone: Ensure the barcode is loaded properly on your smartphone and that the screen brightness is at maximum. The barcode must be fully visible and must measure at least 1.5 cm and at most 8 cm on your screen. The screen's technical...How can I find the tickets I purchased online if I didn't receive an email?
You can find the tickets you purchased online via your profile on our website. Follow the instructions below to find your tickets and download them:
1) Log in or create an account with the email address that you used to buy your ticket on kinepolis.lu/fr#login (at the top of the page).
Follow these instructions if you are registering for the first time with My Kinepolis:
- Enter your email address in the "I do not yet have an account" tab
- you will see a message in red saying that the email address has already been used.
Click on "Have you...
