Search
If you're looking for a movie, click here.
I paid my tickets online with cinema vouchers, but an irretrievable error occurred. What should I do?
When an error occurs during an online ticket purchase, your code is blocked for 20 minutes for security reasons. After those 20 minutes you will be able to re-enter your code to pay for your seats.
If you are informed that your code has already been used after 15 minutes, contact us by clicking the 'Your question' button below or via the email address tickets@kinepolis.lu and do not forget to send us the following information:
If possible: proof of payment (bank statement) on which your session number is present (transaction...I paid for my tickets online with a credit card, but an irretrievable error occurred. What should I do?
Your order could not be placed due to a technical problem. For this reason, you did not receive your tickets.
Our sales system has automatically cancelled your order.Contact us by clicking the 'Your question' button below or via the email address tickets@kinepolis.lu and do not forget to send us the following information:
- If possible: proof of payment (bank statement) on which your session number is present (transaction notification)
- If you have no proof of payment: the cinema in question, the date of the...I can't find the session on the online purchase site, but I can find it on the website kinepolis.lu
If a session appears on the website www.kinepolis.lu, but afterwards, when you have clicked to go to the online purchase site for the tickets, it has disappeared, there can be different reasons for that.
It is possible, for very popular events with a limited capacity or for the release of a long expected film, that all the seats for this session have already been sold. Our colleagues mention that on the information page of the film and the session. However, there is no such mention on the online purchase website, which doesn't show the session...
How to go directly to the screening room after purchasing tickets online?
1/ With your smartphone: access the barcode in the email you received on your smartphone's screen. Go to the ticket control (Kinepolis Kirchberg) or to the automatic ticket machines at the cinema entrance (Kinepolis Belval and CinŽ Utopia) and scan your barcode. Collect your tickets and go to the screening room.
To be able to use your smartphone: Ensure the barcode is loaded properly on your smartphone and that the screen brightness is at maximum. The barcode must be fully visible and must measure at least 1.5 cm and at most 8 cm on your screen. The screen's technical...How can I find the tickets I purchased online if I didn't receive an email?
You can find the tickets you purchased online via your profile on our website. Follow the instructions below to find your tickets and download them:
1) Log in or create an account with the email address that you used to buy your ticket on kinepolis.lu/fr#login (at the top of the page).
Follow these instructions if you are registering for the first time with My Kinepolis:
- Enter your email address in the "I do not yet have an account" tab
- you will see a message in red saying that the email address has already been used.
Click on "Have you...Can I bring my children along to a Kinepolis cinema for a family outing?
At Kinepolis, children can discover all the magic of the cinema! Every two months, the "Family at the Movies," await them with a host of entertainment and the latest favourite children's films. What better way to spend a fun and lively Sunday morning as a family.
More information on the "Family at the movies">>During the school holidays, most of our cinemas open their doors in the morning for a matinee performance. So, your little darlings won't get bored! You can find the opening hours of all our Kinepolis cinemas here.>>
Occasionally, Kinepolis has...
When can I find out the week's listings and the listings for the following week?
Every Monday, the listing is planned for the week fromWednesday until the Tuesday of the following week. The listings vary in accordance with the popularity of the films and new releases. It is createdon a day by day basisand cinema by cinema. We also decide on which versions will be on offer (original version with subtitles, amplified version, French version, 2D or 3D etc...). You can consult the listings for the coming week (from Wednesday to Tuesday) in the cinema on Tuesday morning. Note: Kinepolis can vary the listings during the holidays or during weeks where there is a bank holiday...
I want to opt out of receiving the My Kinepolis newsletter. What do I need to do?
In every (commercial) email you receive from Kinepolis, you will find a link in the bottom right-hand corner enabling you to click on a link in order to opt out of receiving our newsletter. Please note, if you unsubscribe to the newsletter "My Kinepolis", you will stop receiving the advantages listed on your "My Kinepolis" account.
Here is the list of advantages that you will no longer be entitled to if you unsubscribe.
At the bottom of all our emails, you will be able to click on a link to unsubscribe. You will be redirected to a page which lists all the different...
Is a visit to a Kinepolis cinema the ideal outing to get some fresh air on a summer's day?
Of course, apart from Utopia, all our screening rooms are air-conditioned.
On my email confirmation (online ticket), I cannot find the corresponding row and seat number for each ticket ordered.
It is possible that not all the rows and seat numbers are written on your confirmation. Don't worry: we have reserved the number of seats you asked for. On the (partial) overview of seats and rows, you will find a summary of the total number of seats reserved and the total price. By scanning your barcode at the automatic ticket machines, at the ticket desks operated by a staff member or at the ticket control, you will receive the correct number of tickets that show the correct row and seat numbers that match your booking.
Please excuse us for this small inconvenience. We are...
