How do I cancel my membership?
You can cancel your membership free of charge after 6 months. Before this period, you will have to pay for 6 months of membership.
To cancel, access your "My Kinepolis" profile under the "My wallet" tab. You will find your Movie Club card, click on the "Settings" button and follow the steps to cancel your membership.
Top FAQ list
- How can I contact my Kinepolis cinema?
- Where should I go for lost property?
- I bought a ticket for an event. I made a mistake when buying my ticket / I cannot attend the screening. What can I do ?
- When can I find out the week's listings and the listings for the following week?
- What do the age classifications EA (children allowed), 6, 12, 16 and 18 mean?
- How long is a film shown at Kinepolis?
- When does the pre-show and the film start?
- Who can receive the birthday offer from Kinepolis?
- How can I get a Kinepolis Student Card?
- How to sign up to and create your profile on Kinepolis.lu?
