Which data does Kinepolis collect?
We only gather data related to our products and services. For instance, we will never ask you for your shoe size or your political views - to name but a few random examples.
We actually collect the following categories of data: identification and contact data (your name, e-mail address, preferred language, gender, etc.), payment data (to complete payments), transaction data (the tickets and products you bought), film and cinema related preferences, other preferences (sport, music, culture) and other information you provide us with in relation to your My Kinepolis account or another product (your age, family data, information on your training and professional activities, your photograph). We may also have other information about you that you have submitted during contacts with Kinepolis, e.g. via customer services.
Finally, we also receive data as a result of you using our online services, such as your IP-address, your browser’s type and language setting, etc.
Top FAQ list
- How can I contact my Kinepolis cinema?
- Where should I go for lost property?
- I bought a ticket for an event. I made a mistake when buying my ticket / I cannot attend the screening. What can I do ?
- When can I find out the week's listings and the listings for the following week?
- What do the age classifications EA (children allowed), 6, 12, 16 and 18 mean?
- How long is a film shown at Kinepolis?
- When does the pre-show and the film start?
- Who can receive the birthday offer from Kinepolis?
- How can I get a Kinepolis Student Card?
- How to sign up to and create your profile on Kinepolis.lu?