On my email confirmation (online ticket), I cannot find the corresponding row and seat number for each ticket ordered.
It is possible that not all the rows and seat numbers are written on your confirmation. Don't worry: we have reserved the number of seats you asked for. On the (partial) overview of seats and rows, you will find a summary of the total number of seats reserved and the total price. By scanning your barcode at the automatic ticket machines, at the ticket desks operated by a staff member or at the ticket control, you will receive the correct number of tickets that show the correct row and seat numbers that match your booking.
Please excuse us for this small inconvenience. We are working to fix this as quickly as possible.
Top FAQ list
- How can I contact my Kinepolis cinema?
- Where should I go for lost property?
- I bought a ticket for an event. I made a mistake when buying my ticket / I cannot attend the screening. What can I do ?
- When can I find out the week's listings and the listings for the following week?
- What do the age classifications EA (children allowed), 6, 12, 16 and 18 mean?
- How long is a film shown at Kinepolis?
- When does the pre-show and the film start?
- Who can receive the birthday offer from Kinepolis?
- How can I get a Kinepolis Student Card?
- How to sign up to and create your profile on Kinepolis.lu?