I made a mistake when buying my ticket online (wrong date, cinema or showing), but the session has already started or ended. What can I do?

If the showing for which you have bought tickets has already started, we cannot compensate you or refund the amount paid.

Your order has been placed and your seat has been reserved. Several organisations (such as film distributors and public services) have been paid based on the number of tickets sold and reserved seats. Furthermore, Kinepolis does not have the means to demand the reimbursement of these fees.
It is not possible to cancel or exchange tickets after a session has started.