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Can I pay for snacks on invoice?
Yes, only if purchases have been ordered at the time of booking.
How can I register my class for an educational event?
Registration for our educational events is made via our online form on our website.
Are there any age restrictions depending on the theme of the event?
Yes, depending on the theme and classification of the film chosen for the event.
What is the minimum deadline for submitting a reservation request?
We kindly ask you to submit your reservation request via the online form, at least 48 hours before your screening.
Is there a minimum number of participants?
No, as the room is shared with other schools, there is no minimum number of participants.
Can I change the number of participants on the day of the event?
Yes, the number of participants may be adjusted on the day of the session, for example due to absence or illness.
How can I contact my Kinepolis cinema?
You can contact us: - In your Kinepolis cinema at the ticket office - By post - By clicking on the "Ask a Question" button
How often are Kinepolis screening rooms cleaned?
Kinepolis takes hygiene very seriously. All the screening rooms are given a daily deep clean by our motivated cleaning team. The hostesses make every effort in ensuring that screening rooms are as clean as possible after every screening.
Furthermore, Kinepolis collaborates with a specialist firm which carries out preventative measures against pests every month.
Is a visit to a Kinepolis cinema the ideal outing to get some fresh air on a summer's day?
Of course, apart from Utopia, all our screening rooms are air-conditioned.
Where can I offer my opinion on my cinema outing?
If you bought your ticket online, you will automatically receive an email after your visit to the cinema, inviting you to tell us how your cinema outing went. Give us your opinion. This helps us to constantly improve our service. Please note: by filling in the form, you could win a Movie Card. Try your luck by participating in the survey.
If you bought your ticket at your Kinepolis ticket office (automated or not), you will find the satisfaction survey online at kinepolis.lu/fr/monavis.
