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How to benefit from this birthday offer?
To receive your free birthday ticket, all you have to do is complete your 'My Kinepolis' profile to 80% or more, subscribe to our newsletter and have bought a ticket online in the 12 months preceding your birthday.
Please note: this offer cannot be combined.
1. Complete your 'My Kinepolis' 80% profile by logging on to this page (https://kinepolis.lu/fr/mykinepolis/profile/)
2. After registering, you will automatically receive, a few days before your birthday, an e-mail that you can print out to receive your...
Why isn't it possible to extend the validity of my cinema voucher, Movie Card or Family Card?
Kinepolis sells cinema tickets to individuals and companies. This implies a number of sales conditions, one of which is a limited validity period. Kinepolis cinema vouchers are valid for 6 months from the date of purchase for a film of your choice in one of Kinepolis' cinemas in Luxembourg. Our purchasing system does not permit any flexibility or modification of the expiry date. We are sorry for that. The date is clearly stated on the cinema vouchers, so that you will always be aware of the expiry date and can take advantage of the validity of the ticket.
The 'Movie Card' and '...
How long is my data stored?
We only store your data for as long as we need them for the purposes described under the heading “Why does Kinepolis collect data?”. Conversations with customer services, for example, are stored up to 2 months after the handling of your request. The data we use to adapt our marketing as effectively as possible to your preferences and interests we store up to 5 years after your last active interaction with Kinepolis. Thereafter we consider it no longer relevant and delete it. Certain data is stored for a period of 10 years for legal reasons: it cannot not be used for any other purpose and...
How can I find the tickets I purchased online if I didn't receive an email?
You can find the tickets you purchased online via your profile on our website. Follow the instructions below to find your tickets and download them:
1) Log in or create an account with the email address that you used to buy your ticket on kinepolis.lu/fr#login (at the top of the page).
Follow these instructions if you are registering for the first time with My Kinepolis:
- Enter your email address in the "I do not yet have an account" tab
- you will see a message in red saying that the email address has already been used.
Click on "Have you...- Genre:Comedy, BiopicJon S. BairdDirector:98 minutesRun time:USACountry:13/03/2019Release:
Are you sure
I would like to have a stand during a Kinepolis event. Who should I contact?
If you would like to have a stand during one of our events such as "Ladies' Night", please contact our B2B manager directly at the following email address: business.lux@kinepolis.com
If you are envisaging large scale advertising, you can find information on other advertising formats in our cinemas via the following link: https://business.kinepolis.lu/publicite/
When can I find out the week's listings and the listings for the following week?
Every Monday, the listing is planned for the week fromWednesday until the Tuesday of the following week. The listings vary in accordance with the popularity of the films and new releases. It is createdon a day by day basisand cinema by cinema. We also decide on which versions will be on offer (original version with subtitles, amplified version, French version, 2D or 3D etc...). You can consult the listings for the coming week (from Wednesday to Tuesday) in the cinema on Tuesday morning. Note: Kinepolis can vary the listings during the holidays or during weeks where there is a bank holiday...
Where can I find recently screened films in Kinepolis cinemas?
Kinepolis transforms into a veritable hub of culture and offers you a range of concerts, operas, ballet and contemporary dance performances, plays, stand up comedy and sporting events on the big screen. You can also find all of our listings on our website: Kinepolis.lu
