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If you're looking for a movie, click here.
Where can I offer my opinion - or make a suggestion - on the website or the smartphone and tablet apps?
Your remarks and comments are most welcome! Would you like to give us your opinion? Do you have ideas on how to make improvements or have you found a mistake? Please let us know. Contact us and give us as much detail as possible so that we can make the necessary changes.
I would like to keep track of all the films I have seen. Can you help me keep an up to date list?
You can keep your own list of viewed films and view this list on your personal My Kinepolis profile at kinepolis.lu. The films for which you bought a ticket online will be automatically added to your list, but you can also fill it in manually by adding the films you have seen on TV, DVD, Blu-Ray, or at the cinema.
Do you already have a My Kinepolis account? Click here to go directly to your profile.
What is the expiry date for using a cinema voucher? Can I use it in exceptional circumstances to reserve a cinema seat for a showing that will take place a few days later?
No, the expiry date of your cinema voucher is the last possible day you can use it to access a showing. If your cinema voucher is not, for example, valid after 19th April, you cannot buy tickets for showings that take place after 19th April. In that case, you will have to use your cinema voucher not later than on 19th April, the cheque's expiry date. Take the initiative. Keep an eye on the dates. Write them down in your diary and set a reminder.
Could I get some explanation about the price of a ticket?
For films, at Kinepolis we split them into different categories: 3D, 2D, HFR, etc. 3D films, for example, cost more than digital films.
And as the screening of a film does not depend solely on a cinema's owner, ticket prices are composed of amounts that each have a specific destination. That is why a significant part of a ticket's price goes to the film distributor, and the remainder is split between SACEM and various taxes.
How long is my data stored?
We only store your data for as long as we need them for the purposes described under the heading “Why does Kinepolis collect data?”. Conversations with customer services, for example, are stored up to 2 months after the handling of your request. The data we use to adapt our marketing as effectively as possible to your preferences and interests we store up to 5 years after your last active interaction with Kinepolis. Thereafter we consider it no longer relevant and delete it. Certain data is stored for a period of 10 years for legal reasons: it cannot not be used for any other purpose and...
I’m a student in secondary school, can I order the Kinepolis Student Card?
As a secondary school student, you are not entitled to a Kinepolis Student Card (for people between 18 and 30), as you still benefit from the youth discount (from 12 to 18).To obtain the discount, all you need to do is show your official student card to the desk of your Kinepolis cinema.
