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How can I contact my Kinepolis cinema?
You can contact us: - In your Kinepolis cinema at the ticket office - By post - By clicking on the "Ask a Question" button
What is the expiry date for using a cinema voucher? Can I use it in exceptional circumstances to reserve a cinema seat for a showing that will take place a few days later?
No, the expiry date of your cinema voucher is the last possible day you can use it to access a showing. If your cinema voucher is not, for example, valid after 19th April, you cannot buy tickets for showings that take place after 19th April. In that case, you will have to use your cinema voucher not later than on 19th April, the cheque's expiry date. Take the initiative. Keep an eye on the dates. Write them down in your diary and set a reminder.
Could I get some explanation about the price of a ticket?
For films, at Kinepolis we split them into different categories: 3D, 2D, HFR, etc. 3D films, for example, cost more than digital films.
And as the screening of a film does not depend solely on a cinema's owner, ticket prices are composed of amounts that each have a specific destination. That is why a significant part of a ticket's price goes to the film distributor, and the remainder is split between SACEM and various taxes.
I’m a student in secondary school, can I order the Kinepolis Student Card?
As a secondary school student, you are not entitled to a Kinepolis Student Card (for people between 18 and 30), as you still benefit from the youth discount (from 12 to 18).To obtain the discount, all you need to do is show your official student card to the desk of your Kinepolis cinema.
What is the "Orange Wednesday" offer?
The Orange Wednesday offer gives you one free ticket* for one ticket purchased every Wednesday for Orange Luxembourg customers.
* (Excluding usual extras)
How to proceed to benefit from the "Orange Wednesday" offer?
Take advantage of the Orange Wednesdays offer, included in the Orange Thank You loyalty program, every Wednesday with a 2nd place offered by Orange Luxembourg. Follow these steps:
• Send "Film" by sms to 60352 (free of charge)
• Receive the 8-digit code
• Enter this code when reserving a ticket on Kinepolis.lu, or present it when purchasing at the box office to get your second free ticket.
• Present the ticketOnce validated, the...
Can I participate in competitions organized by Kinepolis to win super prizes and collectors?
Of course! Go to our competition page to see all the online competitions. Good luck!
I have a "My Kinepolis" account. How and where can I change the email address for which I wish to receive emails?
Login into your profile My Kinepolis. The first page on your profile enables you to change your email address or password.
Where can I find the address and itineraries of my Kinepolis?
You can check the opening times of each cinema in the 'Cinemas' section of the website Kinepolis.lu.
More information on http://kinepolis.lu/fr/cinemas. Click on your cinema to find all useful information.
