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Can someone else use my Movie Club card?
Your Movie Club card is strictly personal and cannot be used by a third party. However, you may allow a companion to benefit from the same preferential rate as you, €9.95 cinema ticket (excluding any supplements and special events) for each of your visits.
What are the benefits of the Movie Club Card?
As a member of the Movie Club, for €9.95 per month you get
- 1 cinema ticket for the screening of your choice (excluding any supplements and special events)
- 10% discount on your snacks and drinks in our shop. This discount is not valid for restaurants and bars in the cinema managed by third parties
- All your other screenings in the month at the preferential rate of €9.95 for you and your companion (excluding any supplements and special events).Can someone else use my Movie Club card?
Your Movie Club card is strictly personal and cannot be used by a third party. However, you may allow a companion to benefit from the same preferential rate as you, €9.95 cinema ticket (excluding any supplements and special events) for each of your visits.
How often can I benefit from the special rate of €9.95?
Your €9.95 subscription entitles you to one cinema ticket per month. If you wish to attend other screenings, you will benefit from the preferential rate of €9.95 for each of your visits (excluding any supplements and special events). You can also pass on this preferential rate to your companion.
Your Movie Club monthly ticket can be carried over to the next month if it is not used, up to a limit of 6 months.Where can I offer my opinion - or make a suggestion - on the website or the smartphone and tablet apps?
Your remarks and comments are most welcome! Would you like to give us your opinion? Do you have ideas on how to make improvements or have you found a mistake? Please let us know. Contact us and give us as much detail as possible so that we can make the necessary changes.
I would like to keep track of all the films I have seen. Can you help me keep an up to date list?
You can keep your own list of viewed films and view this list on your personal My Kinepolis profile at kinepolis.lu. The films for which you bought a ticket online will be automatically added to your list, but you can also fill it in manually by adding the films you have seen on TV, DVD, Blu-Ray, or at the cinema.
Do you already have a My Kinepolis account? Click here to go directly to your profile.
What is the expiry date for using a cinema voucher? Can I use it in exceptional circumstances to reserve a cinema seat for a showing that will take place a few days later?
No, the expiry date of your cinema voucher is the last possible day you can use it to access a showing. If your cinema voucher is not, for example, valid after 19th April, you cannot buy tickets for showings that take place after 19th April. In that case, you will have to use your cinema voucher not later than on 19th April, the cheque's expiry date. Take the initiative. Keep an eye on the dates. Write them down in your diary and set a reminder.
Could I get some explanation about the price of a ticket?
For films, at Kinepolis we split them into different categories: 3D, 2D, HFR, etc. 3D films, for example, cost more than digital films.
And as the screening of a film does not depend solely on a cinema's owner, ticket prices are composed of amounts that each have a specific destination. That is why a significant part of a ticket's price goes to the film distributor, and the remainder is split between SACEM and various taxes.
I’m a student in secondary school, can I order the Kinepolis Student Card?
As a secondary school student, you are not entitled to a Kinepolis Student Card (for people between 18 and 30), as you still benefit from the youth discount (from 12 to 18).To obtain the discount, all you need to do is show your official student card to the desk of your Kinepolis cinema.
What is the "Orange Wednesday" offer?
The Orange Wednesday offer gives you one free ticket* for one ticket purchased every Wednesday for Orange Luxembourg customers.
* (Excluding usual extras)
