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Can I apply for a Movie Club card for my children?
Absolutely! As a parent or legal guardian, you can apply for Movie Club membership for your underage children. You must first create a My Kinepolis account in your child's name and complete the membership application on their behalf by connecting it to your bank account.
Can I add my Movie Club card to my smartphone wallet?
You will be able to add your Movie Club card to your smartphone wallet via the Add to wallet" button on your membership confirmation email. You will also be able to view your Movie Club card via the "Tickets and Cards" section of your My Kinepolis account and add it to your phone's wallet. "
Where can I check the balance of my Movie Club tickets?
By logging into your My Kinepolis account on kinepolis.lu, in the "Tickets and cards" section, you can check your balance of cinema tickets by selecting "Movie Club".
Can I use my monthly Movie Club ticket for all the screenings offered?
Your monthly ticket is valid for all "classic" sessions (excluding any supplements). Supplement: fees which are not included in the Membership and which must be paid separately by the Member. There are for example supplements for a long film, 3D, Cosy Seats, Laser Ultra, Atmos, 4DX, HFR, ethnic film ScreenX and Imax and others. You can find a complete overview of these Supplements and their prices on the Kinepolis website.
Your monthly ticket is valid for one 'classic' screening and cannot be used for special events (including but not limited to Ladies at the Movies, Ciné Breakfast,...How to integrate a new bank card?
If you have a new credit card, you must register it via the "Tickets and Cards" section of your My Kinepolis account.
What is the small amount debited from my account when I register an additional payment method?
When registering a new payment method, a one-off payment of €1 may be deducted from your bank account to check that your payment method is working. This amount will be refunded to you immediately.
Are Movie Club tickets valid for all screenings?
Your monthly ticket is valid for all classic" screenings (excluding any supplements). For example, there are supplements for a long film, 3D, Cosy Seats, Laser Ultra, Atmos, 4DX, HFR, ethnic film ScreenX and Imax and others. You can find a complete overview of these Supplements and their prices on the Kinepolis website. Your monthly ticket is valid for a "classic" screening and cannot be used for special events (including, but not limited to, Ladies at the Movies, Ciné Breakfast, Horror Night, LuxFilmLab, etc.). "
In which cinema can we organize a school screening?
School screenings can be organized at our three cinemas: Kinepolis Kirchberg, Kinepolis Belval and Ciné Utopia (for Ciné Utopia, only after 2pm).
For which screenings can a school screening be booked?
Outside school vacations, you can request a morning screening at Kinepolis Kirchberg and Belval (minimum 30 participants). During school vacations or in the afternoon, you can book a school screening according to the public programming schedule.
What is the minimum time limit for making a reservation request?
We kindly ask you to submit your reservation request via the online form, at least 48 hours before your screening for a film that is currently showing, or at least 2 weeks before your screening for a film that is no longer showing.
