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Where should I go for lost property?
If you send us your details and a description of the missing item or if you can contact the Kinepolis cinema where you lost your property, we will let you know as soon as possible whether the item has been found. Remember to tell us your name and give us a telephone number on which we can contact you during the day, or your email address. Specify the cinema, the date and time and a description of the lost object. If you can also tell us the name of the film, the screening room number, the row and seat number, this will make our search even easier.
Where can I park near my Kinepolis?
- At Kinepolis Kirchberg, you can use the parking of the Auchan shopping center located next to the cinema. This one is free for 3 hours. Regarding bicycles, we have a few parking spaces at the entrance to the cinema on the Auchan shopping center side.
- At Kinepolis Belval, the car park park is on the lower levels of the Belval Plaza shopping center. Kinepolis spectators receive 3 hours free parking when validating...
I sometimes find the screening rooms too hot or too cold. What can I do?
In our cinemas (except for Utopia), the temperature of the rooms is controlled at all times. If you find that the temperature of a room is unusually hot or cold, please let our staff know. They will verify this immediately and adapt the temperature if needed. We advise you to let them know your seat and row number, so that they can check the air flow that may be bothering you.
In spring and in autumn, when it is warm during the day and cold at night, the oldest of our facilities may not always manage the significant temperature changes and be unable to quickly adjust to the change...
What is a Kinepolis gift box?
The Kinepolis gift box: the perfect gift. An original gift for her or him, for Valentine's Day, Mother/Father's Day, or even for Christmas or a birthday? If you're looking for an original gift idea, you're making the right choice in taking the Kinepolis giftbox. A cinema moment is so much more than a simple gift. With a movie voucher, you offer the person a moment full of romance and adventure. Choose a giftbox with multiple movie vouchers or with food & drink vouchers, and you will provide the person with a complete cinema experience. Whatever your choice is, a Kinepolis giftbox is...
Why do I have to register on kinepolis.lu? What are the advantages of registering?
By registering, you can benefit from all the advantages that your My Kinepolis account offers. For example, your homepage classifies the films that are showing according to your preferences (those that you will have entered in on your profile).
Your account is full of smart services. You can check the number of seats remaining on your benefits card (Movie Card or Family Card) and check its expiry date at any time. You can also keep an updated list of films you have seen and the list of films you would like to see. You will know when your favourite actor or actress is back on the...
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Why does Kinepolis collect data?
Wherever possible Kinepolis wants to turn its marketing activities into a service, e.g. we do not invite everyone to the same films and events. For example, if we know you like opera, we will invite you to attend opera screenings. In order to achieve this we need to get to know you and consequently gather data on your favourite film genres, your favourite actors and directors, music genres you like, etc.
We also use data to make our services more user friendly: for example, when someone logs on to the website to buy tickets they will not have to enter the e-mail address to which the...
