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Can I change the number of participants on the day of the session?
We kindly ask you to notify us as soon as possible of any major changes, and no later than 24 hours before the session.
The final number of participants may be adjusted on the day of the session (in the event of illness, for example.)Which film can we choose?
You can choose a film that is currently scheduled or one that is no longer being played. In the latter case, the request must be made at least 2 weeks before the screening, and a supplement of €150 excluding VAT will be charged.
Can I order snacks without going through the shop?
Yes, in fact we strongly recommend it, to ensure that your visit to the cinema runs smoothly. You can ask to order products on the reservation form. You will then receive a list of products and prices to validate the order.
Why do I have to register on kinepolis.lu? What are the advantages of registering?
By registering, you can benefit from all the advantages that your My Kinepolis account offers. For example, your homepage classifies the films that are showing according to your preferences (those that you will have entered in on your profile).
Your account is full of smart services. You can check the number of seats remaining on your benefits card (Movie Card or Family Card) and check its expiry date at any time. You can also keep an updated list of films you have seen and the list of films you would like to see. You will know when your favourite actor or actress is back on the...
Where can I park near my Kinepolis?
- At Kinepolis Kirchberg, you can use the parking of the Auchan shopping center located next to the cinema. This one is free for 3 hours. Regarding bicycles, we have a few parking spaces at the entrance to the cinema on the Auchan shopping center side.
- At Kinepolis Belval, the car park park is on the lower levels of the Belval Plaza shopping center. Kinepolis spectators receive 3 hours free parking when validating...
Why does Kinepolis collect data?
Wherever possible Kinepolis wants to turn its marketing activities into a service, e.g. we do not invite everyone to the same films and events. For example, if we know you like opera, we will invite you to attend opera screenings. In order to achieve this we need to get to know you and consequently gather data on your favourite film genres, your favourite actors and directors, music genres you like, etc.
We also use data to make our services more user friendly: for example, when someone logs on to the website to buy tickets they will not have to enter the e-mail address to which the...What do the age classifications EA (children allowed), 6, 12, 16 and 18 mean?
The classifications EA (children allowed), 6, 12, 16 or 18, allocated to a particular film, are published by the Independent Luxembourg Authority for Audio and Visual media (ALIA). This authority: ¥ monitors the ranking of films, respect and publication of the latter by Kinepolis, ¥ rates the classification operated by Kinepolis and can reclassify, if necessary, by reasoned decision, the films. ¥ publishes the classification for each film. As a cinema operator, Kinepolis is required to follow the classification published by ALIA and to communicate it to its customers. Kinepolis'...
