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If you're looking for a movie, click here.
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Can I order snacks without going through the shop?
Yes, in fact we strongly recommend it, to ensure that your visit to the cinema runs smoothly. You can ask to order products on the reservation form. You will then receive a list of products and prices to validate the order.
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How can I pay for my session?
You can pay for your session by cash, credit card or invoice*.
*For billing to the municipality, presentation of the municipality's order form is mandatory. -
Can I change the number of participants on the day of the event?
Yes, the number of participants may be adjusted on the day of the session, for example due to absence or illness.
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How do these scams usually work?
Scammers often contact people via email, social media, text, or phone. They may promise money or prizes but first ask you to pay a "processing fee”, "tax” or "deposit" before you can receive your prize or money. Once you pay, they disappear—or ask for even more.
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What should I do if I suspect a scam?
If you think you have been targeted:
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Do not respond or click on any links.
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Never share personal or financial information.
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Report it via the official Kinepolis contact form which you can find on the Kinepolis websites: kinepolis.be, kinepolis.es, kinepolis.fr, kinepolis.lu, kinepolis.ch, kinepolis.nl
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Block and report the sender on the platform used.
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Consider reporting to your local authorities or
- For Belgium:...
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How can I contact my Kinepolis cinema?
You can contact us: - In your Kinepolis cinema at the ticket office - By post - By clicking on the "Ask a Question" button
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What are the advantages of the Movie Club?
As a member of the Movie Club, for €9.95 per month you get
- 1 cinema ticket for the screening of your choice (excluding any supplements and special events)
- 10% discount on your snacks and drinks in our shop. Cannot be combined with other offers. This discount is not valid for restaurants and bars in the cinema managed by third parties
- All your other screenings in the month at the preferential rate of €9.95 for you and your companion (excluding any supplements and special events). -
Can someone else use my Movie Club card?
Your Movie Club card is strictly personal and cannot be used by a third party. However, you may allow a companion to benefit from the same preferential rate as you, €9.95 cinema ticket (excluding any supplements and special events) for each of your visits.
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What are the benefits of the Movie Club Card?
As a member of the Movie Club, for €9.95 per month you get
- 1 cinema ticket for the screening of your choice (excluding any supplements and special events)
- 10% discount on your snacks and drinks in our shop. This discount is not valid for restaurants and bars in the cinema managed by third parties
- All your other screenings in the month at the preferential rate of €9.95 for you and your companion (excluding any supplements and special events). -
Can someone else use my Movie Club card?
Your Movie Club card is strictly personal and cannot be used by a third party. However, you may allow a companion to benefit from the same preferential rate as you, €9.95 cinema ticket (excluding any supplements and special events) for each of your visits.
