Search
If you're looking for a movie, click here.
How can I contact my Kinepolis cinema?
You can contact us: - In your Kinepolis cinema at the ticket office - By post - By clicking on the "Ask a Question" button
What should I do in case of a problem in the screening room?
Kinepolis guarantees a comfortable cinema experience. Please let our employees know if there is a technical problem or disturbance during screening, so they can intervene and resolve the problem to enable continued screening in the best conditions.
What can I do if, at the beginning of a screening, I realise I have made the wrong choice?
Up to a quarter of an hour after the beginning of a film, you can exchange your ticket for a cinema voucher or another ticket, so that you can return to your Kinepolis cinema whenever you like.
Can you tell me more about food and drink prices?
Our drinks and snacks offer responds to the demands of viewers who wish to have a drink or to nibble on something sweet or savoury at the cinema. The selection evolves according to our clients' taste. Kinepolis ensures hygiene, cleanliness and freshness, and prioritises facilities and products of superior quality. Prices take all these aspects into account and correspond with the prices used in the leisure sector.
Can I drink or eat in a Kinepolis cinema?
Each Kinepolis cinema has one or more shops with a large selection of drinks and snacks. You will find popcorn, crisps, soft drinks, and also healthy snacks such as fruit juices and water. For hygiene and security reasons, it is not permitted to bring your own drinks and snacks into the cinema.
In or near most of our cinemas, there are restaurants and cafŽs, managed by third parties.
Why can't I bring my own drinks or sweets?
For hygiene and security reasons, it is not permitted to bring your own drinks and snacks to the cinema (brought from home or purchased elsewhere). Kinepolis offers a large selection of drinks and snacks. You will find popcorn, crisps, soft drinks, but also healthy snacks such as fruit juices and water.
What is the expiry date for using a cinema voucher? Can I use it in exceptional circumstances to reserve a cinema seat for a showing that will take place a few days later?
No, the expiry date of your cinema voucher is the last possible day you can use it to access a showing. If your cinema voucher is not, for example, valid after 19th April, you cannot buy tickets for showings that take place after 19th April. In that case, you will have to use your cinema voucher not later than on 19th April, the cheque's expiry date. Take the initiative. Keep an eye on the dates. Write them down in your diary and set a reminder.
For which showings can I use cinema vouchers and advantage cards?
Cinema vouchers are valid for a film of your choice that is currently showing. Supplements are requested at the time of ticket purchase (3D, etc).
Cinema vouchers and your Movie Card are not valid for events.
Where can I find information on advantage cards (price, validity period, purchasing and usage terms...)?
Click here for information on advantage cards.
This page will give you all useful information on advantage cards.
