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Are Movie Club tickets valid for all screenings?
Your monthly ticket is valid for all classic" screenings (excluding any supplements). For example, there are supplements for a long film, 3D, Cosy Seats, Laser Ultra, Atmos, 4DX, HFR, ethnic film ScreenX and Imax and others. You can find a complete overview of these Supplements and their prices on the Kinepolis website. Your monthly ticket is valid for a "classic" screening and cannot be used for special events (including, but not limited to, Ladies at the Movies, Ciné Breakfast, Horror Night, LuxFilmLab, etc.). "
Can I change the number of participants on the day of the session?
We kindly ask you to notify us as soon as possible of any major changes, and no later than 24 hours before the session.
The final number of participants may be adjusted on the day of the session (in the event of illness, for example.)What happens if we have fewer than 30 participants in the morning (e.g. sick children)?
In this case, the session will be billed on the basis of 30 participants. (Unless prior agreement has been reached for a session with fewer than 30 participants).
Which film can we choose?
You can choose a film that is currently scheduled or one that is no longer being played. In the latter case, the request must be made at least 2 weeks before the screening, and a supplement of €150 excluding VAT will be charged.
Can I access the shop?
To gain access to the Shop, you must request it when booking. The cinema will then confirm whether or not this is possible.
Can I order snacks without going through the shop?
Yes, in fact we strongly recommend it, to ensure that your visit to the cinema runs smoothly. You can ask to order products on the reservation form. You will then receive a list of products and prices to validate the order.
How can I pay for my session?
You can pay for your session by cash, credit card or invoice*.
*For billing to the municipality, presentation of the municipality's order form is mandatory.Can I change the number of participants on the day of the event?
Yes, the number of participants may be adjusted on the day of the session, for example due to absence or illness.
How do these scams usually work?
Scammers often contact people via email, social media, text, or phone. They may promise money or prizes but first ask you to pay a "processing fee”, "tax” or "deposit" before you can receive your prize or money. Once you pay, they disappear—or ask for even more.
What should I do if I suspect a scam?
If you think you have been targeted:
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Do not respond or click on any links.
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Never share personal or financial information.
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Report it via the official Kinepolis contact form which you can find on the Kinepolis websites: kinepolis.be, kinepolis.es, kinepolis.fr, kinepolis.lu, kinepolis.ch, kinepolis.nl
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Block and report the sender on the platform used.
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Consider reporting to your local authorities or
- For Belgium:...
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