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How do I cancel my purchase?
As the Movie Club card is marketed through distance selling, you have the right to cancel your purchase within 14 calendar days of receiving your membership confirmation. To exercise this right of withdrawal, you must inform us by means of an unambiguous statement (e.g. by email to: movieclub.lu@kinepolis.com). You can also use the cancellation form provided for this purpose.
What happens if we have fewer than 30 participants in the morning (e.g. sick children)?
In this case, the session will be billed on the basis of 30 participants. (Unless prior agreement has been reached for a session with fewer than 30 participants).
Can we choose the language version of the film?
You can choose the language version of the film depending on availability.
Can we see a film with any technology (4DX, Laser Ultra, 3D)?
Yes, a technology surcharge will be added to the price.
Are there any age or size restrictions for viewing in 4DX?
Yes, each participant must be at least 1m30 tall.
Can we see a film as a preview?
Yes, with the agreement of the film's distributor, and a surcharge will be applied.
At what time can we see a screening?
From 8.30 a.m. for Kinepolis Kirchberg and Belval and from 2 p.m. for Ciné Utopia.
Can I access the shop?
To gain access to the Shop, you must request it when booking. The cinema will then confirm whether or not this is possible.
