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In which cinema can we organize a school screening?
School screenings can be organized at our three cinemas: Kinepolis Kirchberg, Kinepolis Belval and Ciné Utopia (for Ciné Utopia, only after 2pm).
Can I pay for snacks on invoice?
Yes, only if purchases have been ordered at the time of booking.
How can I register my class for an educational event?
Registration for our educational events is made via our online form on our website.
What is the minimum deadline for submitting a reservation request?
We kindly ask you to submit your reservation request via the online form, at least 48 hours before your screening.
When does advance purchasing commence for a screening?
It is possible to buy your cinema tickets online from Tuesday mornings for the new film programme week that begins on Wednesdays.
Attention! Kinepolis can defer the beginning of advanced purchasing during holidays or during weeks with bank holidays and may do so for certain releases and events.
How long is my data stored?
We only store your data for as long as we need them for the purposes described under the heading “Why does Kinepolis collect data?”. Conversations with customer services, for example, are stored up to 2 months after the handling of your request. The data we use to adapt our marketing as effectively as possible to your preferences and interests we store up to 5 years after your last active interaction with Kinepolis. Thereafter we consider it no longer relevant and delete it. Certain data is stored for a period of 10 years for legal reasons: it cannot not be used for any other purpose and...
Where and how can I see which data Kinepolis holds about me?
If you have a My Kinepolis account you can access your data via the account (you have to log in first).
If you don’t have a My Kinepolis account, you can enter your e-mail address on the following appropriate online form https://kinepolis.lu/en/my-data-management. You will then be sent an e-mail with a link to all data Kinepolis holds for that particular e-mail address.
Where and how can I change my data?
If you have a My Kinepolis account you can change your data via the account (you have to log in first).
If you don’t have a My Kinepolis account, you can enter your e-mail address on following the appropriate online form https://kinepolis.lu/en/my-data-management. You will then be sent an e-mail with a link to all data Kinepolis holds for that particular e-mail address and will be able to change your data on that page.Can I export my data?
If you have a My Kinepolis account you can export your data from the account (you have to log in first).
If you don’t have a My Kinepolis account, you can enter your e-mail address on the following appropriate online form https://kinepolis.lu/en/my-data-management. You will then be sent an e-mail with a link to all data Kinepolis holds for that particular e-mail address and will be able to export your data from that page.
