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If you're looking for a movie, click here.
How to join the Movie Club?
Membership is online - the form can be found by clicking HERE.
https://kinepolis.lu/en/content/movie-club/
As soon as your My Kinepolis profile is completed (if you are not already a subscriber) and your first monthly payment is made, you will receive confirmation of your Movie Club membership by email.In which cinema can we organize a school screening?
School screenings can be organized at our three cinemas: Kinepolis Kirchberg, Kinepolis Belval and Ciné Utopia (for Ciné Utopia, only after 2pm).
What is the minimum time limit for making a reservation request?
We kindly ask you to submit your reservation request via the online form, at least 48 hours before your screening for a film that is currently showing, or at least 2 weeks before your screening for a film that is no longer showing.
What is the minimum deadline for submitting a reservation request?
We kindly ask you to submit your reservation request via the online form, at least 48 hours before your screening.
I received a message saying Kinepolis will send me money if I pay a fee first. Is this real?
No, this is a scam. Kinepolis will never ask you to pay money in order to receive a reward, such as for a film review. If you are asked to pay a fee, it’s fraudulent.
Only trust communications and offers from official Kinepolis communication channels or official Kinepolis domains (kinepolis.com, kinepolis.com, kinepolis.be, kinepolis.es, kinepolis.fr, kinepolis.lu, kinepolis.ch, kinepolis.nl).
Kinepolis does not use Telegram.
When does advance purchasing commence for a screening?
It is possible to buy your cinema tickets online from Tuesday mornings for the new film programme week that begins on Wednesdays.
Attention! Kinepolis can defer the beginning of advanced purchasing during holidays or during weeks with bank holidays and may do so for certain releases and events.
I bought a ticket for an event. I made a mistake when buying my ticket / I cannot attend the screening. What can I do ?
Tickets for event sreenings are neither exchangeable nor refundable. The only exception are the previews.
Where and how can I see which data Kinepolis holds about me?
If you have a My Kinepolis account you can access your data via the account (you have to log in first).
If you don’t have a My Kinepolis account, you can enter your e-mail address on the following appropriate online form https://kinepolis.lu/en/my-data-management. You will then be sent an e-mail with a link to all data Kinepolis holds for that particular e-mail address.
