Search
If you're looking for a movie, click here.
How to join the Movie Club?
Membership is online - the form can be found by clicking HERE.
https://kinepolis.lu/en/content/movie-club/
As soon as your My Kinepolis profile is completed (if you are not already a subscriber) and your first monthly payment is made, you will receive confirmation of your Movie Club membership by email.In which cinema can we organize a school screening?
School screenings can be organized at our three cinemas: Kinepolis Kirchberg, Kinepolis Belval and Ciné Utopia (for Ciné Utopia, only after 2pm).
Can I pay for snacks on invoice?
Yes, only if purchases have been ordered at the time of booking.
How can I register my class for an educational event?
Registration for our educational events is made via our online form on our website.
What is the minimum deadline for submitting a reservation request?
We kindly ask you to submit your reservation request via the online form, at least 48 hours before your screening.
I receive Kinepolis newsletters in French, I would like to receive them in English. What should I do?
If you have participated in a competition, purchased a ticket online or completed your profile on the French kinepolis.lu website, our system has assumed that you speak French. This setting is easy to change. Log on to your My Kinepolis profile on the English kinepolis.lu/en website to change your language. If you do not have a My Kinepolis account, you can create one on kinepolis.lu/fr.
I would like to keep track of all the films I have seen. Can you help me keep an up to date list?
You can keep your own list of viewed films and view this list on your personal My Kinepolis profile at kinepolis.lu. The films for which you bought a ticket online will be automatically added to your list, but you can also fill it in manually by adding the films you have seen on TV, DVD, Blu-Ray, or at the cinema.
Do you already have a My Kinepolis account? Click here to go directly to your profile.
When does advance purchasing commence for a screening?
It is possible to buy your cinema tickets online from Tuesday mornings for the new film programme week that begins on Wednesdays.
Attention! Kinepolis can defer the beginning of advanced purchasing during holidays or during weeks with bank holidays and may do so for certain releases and events.
How long is my data stored?
We only store your data for as long as we need them for the purposes described under the heading “Why does Kinepolis collect data?”. Conversations with customer services, for example, are stored up to 2 months after the handling of your request. The data we use to adapt our marketing as effectively as possible to your preferences and interests we store up to 5 years after your last active interaction with Kinepolis. Thereafter we consider it no longer relevant and delete it. Certain data is stored for a period of 10 years for legal reasons: it cannot not be used for any other purpose and...
