Search
If you're looking for a movie, click here.
-
How long is my data stored?
We only store your data for as long as we need them for the purposes described under the heading “Why does Kinepolis collect data?”. Conversations with customer services, for example, are stored up to 2 months after the handling of your request. The data we use to adapt our marketing as effectively as possible to your preferences and interests we store up to 5 years after your last active interaction with Kinepolis. Thereafter we consider it no longer relevant and delete it. Certain data is stored for a period of 10 years for legal reasons: it cannot not be used for any other purpose and...
-
Where and how can I see which data Kinepolis holds about me?
If you have a My Kinepolis account you can access your data via the account (you have to log in first).
If you don’t have a My Kinepolis account, you can enter your e-mail address on the following appropriate online form https://kinepolis.lu/en/my-data-management. You will then be sent an e-mail with a link to all data Kinepolis holds for that particular e-mail address.
-
Where and how can I change my data?
If you have a My Kinepolis account you can change your data via the account (you have to log in first).
If you don’t have a My Kinepolis account, you can enter your e-mail address on following the appropriate online form https://kinepolis.lu/en/my-data-management. You will then be sent an e-mail with a link to all data Kinepolis holds for that particular e-mail address and will be able to change your data on that page. -
Can I export my data?
If you have a My Kinepolis account you can export your data from the account (you have to log in first).
If you don’t have a My Kinepolis account, you can enter your e-mail address on the following appropriate online form https://kinepolis.lu/en/my-data-management. You will then be sent an e-mail with a link to all data Kinepolis holds for that particular e-mail address and will be able to export your data from that page. -
Can I request a Kinepolis Student Card if I don’t have an email address?
No, we need an e-mail address to finalize your registration. There are various websites that allow you to get a free e-mail address. If you’re using a parent’s or friend’s e-mail address, don’t forget to check and confirm the e-mails we send you after you register, otherwise your registration won't be valid.
We only accept one email address per student, as the address you sign up with will be used for all correspondence about the Kinepolis Student Card.
-
Which data does Kinepolis collect?
We only gather data related to our products and services. For instance, we will never ask you for your shoe size or your political views - to name but a few random examples.
We actually collect the following categories of data: identification and contact data (your name, e-mail address, preferred language, gender, etc.), payment data (to complete payments), transaction data (the tickets and products you bought), film and cinema related preferences, other preferences (sport, music, culture) and other information you provide us with in relation to your My Kinepolis account or another... -
Does Kinepolis pass on my data to third parties?
For certain services such as website hosting for example, we have to rely on external parties, who can gain access to your data as a result. These parties, which are always carefully selected by Kinepolis, can only act in accordance with our instructions and are obliged to implement appropriate data protection measures and whose access to your data is restricted to what is strictly necessary and unavoidable in order to supply their services.
We do not share your data with other third parties without your specific consent. You can consent to your data being shared with external...
-
How to benefit from this birthday offer?
To receive your free birthday ticket, all you have to do is complete your 'My Kinepolis' profile to 80% or more, subscribe to our newsletter and have bought a ticket online in the 12 months preceding your birthday.
Please note: this offer cannot be combined.
1. Complete your 'My Kinepolis' 80% profile by logging on to this page (https://kinepolis.lu/fr/mykinepolis/profile/)
2. After registering, you will automatically receive, a few days before your birthday, an e-mail that you can print out to receive your...
-
Which screening rooms have wheelchair access?
Most Kinepolis screening rooms* have wheelchair access, although there are some screening rooms which don't yet have access. As part of its prevention policy, Kinepolis carries out periodic and advanced checks on the screening rooms. Aspects such as the screening room's location (on the ground or upper floor), the width of the entrances and exits, and its accessibility (stairs, ramps), determine, with other factors, if a room complies or not with strict requirements for a quick evacuation in case of emergency and for wheelchair user access.
It is clearly stated on the website and...
-
How to sign up to and create your profile on Kinepolis.lu?
How do you sign up to and create your profile on kinepolis.lu? Having a Kinepolis account presents a whole host of advantages. But how do you activate it?
1/ Go to My Kinepolis or click on the register/login tab in the top right-hand corner of the website.
2/ Type your email address in the "Register today!" section. You can also register via your Facebook account. Have you received a message saying that your email address is already registered? This means that you already have an active profile. Click on "Forgotten...
