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I no longer wish to receive emails from Kinepolis. What must I do?
At the bottom of all of our emails, you'll be able to click on a link to unsubscribe. You will be redirected to a page detailing all the categories of emails that we send. You are not automatically signed up to all these emails. This page allows you to select, category by category, those emails that you wish to receive.
If you unsubscribe to the My Kinepolis newsletter on your account, you will no longer be entitled to all the special offers (including a free cinema ticket on your birthday). If you unsubscribe to our different emails, you will no longer be kept up to date with our...
How much does my cinema ticket cost when I show my Kinepolis Student Card?
When you use your Kinepolis Student Card, you get up to 20%* discount per ticket. You also benefit from discounts on many events.
*Not including additional fees
I’ve lost / Someone stole my Kinepolis Student Card. What should I do?
The Kinepolis Student Card is unique and personal. The code of your Kinepolis Student Card is included in the confirmation email for your card application and is also available in your "My Kinepolis" profile on www.kinepolis.lu
Why do I receive e-mails from Kinepolis without having registered for it?
There are several reasons in the law on the basis of which a company may contact someone by e-mail. Subscribing to a newsletter is one of them, but e-mails can for example also be sent to existing clients (such as someone who bought a movie ticket) for similar products or services as those they have bought without having to ask for their explicit consent. Of course it must always be possible to easily unsubscribe via the “unsubscribe button” which you can find in each e-mail.
What do the age classifications EA (children allowed), 6, 12, 16 and 18 mean?
The classifications EA (children allowed), 6, 12, 16 or 18, allocated to a particular film, are published by the Independent Luxembourg Authority for Audio and Visual media (ALIA). This authority: ¥ monitors the ranking of films, respect and publication of the latter by Kinepolis, ¥ rates the classification operated by Kinepolis and can reclassify, if necessary, by reasoned decision, the films. ¥ publishes the classification for each film. As a cinema operator, Kinepolis is required to follow the classification published by ALIA and to communicate it to its customers. Kinepolis'...
Why do I have to register on kinepolis.lu? What are the advantages of registering?
By registering, you can benefit from all the advantages that your My Kinepolis account offers. For example, your homepage classifies the films that are showing according to your preferences (those that you will have entered in on your profile).
Your account is full of smart services. You can check the number of seats remaining on your benefits card (Movie Card or Family Card) and check its expiry date at any time. You can also keep an updated list of films you have seen and the list of films you would like to see. You will know when your favourite actor or actress is back on the...
I bought a ticket for an event. I made a mistake when buying my ticket / I cannot attend the screening. What can I do ?
Tickets for event sreenings are neither exchangeable nor refundable. The only exception are the previews.
I bought a ticket for an event. I made a mistake whilst purchasing my ticket online/I will not be able to attend the screening. What can I do?
Tickets for events screenings are neither exchangeable nor refundable. The only exception are the previews.
I made a mistake when buying my ticket online (wrong date, cinema or showing), but the session has already started or ended. What can I do?
If the showing for which you have bought tickets has already started, we cannot compensate you or refund the amount paid.
Your order has been placed and your seat has been reserved. Several organisations (such as film distributors and public services) have been paid based on the number of tickets sold and reserved seats. Furthermore, Kinepolis does not have the means to demand the reimbursement of these fees.
It is not possible to cancel or exchange tickets after a session has started.What can I do to stop receiving emails from Kinepolis? What is the difference with my right to be forgotten (right to erase all your data)?
If you wish to stop receiving emails from Kinepolis, we recommend that you indicate this on your profile page in your My Kinepolis account. If you have no My Kinepolis account, you must first access your data at https://kinepolis.lu/en/exercising-my-rights and indicate that you wish to stop receiving one, several or all emails. Your choice will be saved for as long as your data are in our database.
However, your choice to stop receiving emails will not be saved if you decide to erase all data concerning you that are in our...
