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If you're looking for a movie, click here.
How does Kinepolis gain access to my data?
This can happen in different ways: via an (online or offline) form you complete, e.g. when you create a My Kinepolis account or participate in a competition, when you buy products and services, when you contact customer services, etc. We also receive data as a result of you using our online services, such as your IP-address, your browser’s type and language setting, etc.
- Genre:Love / romance, Animation, FantasyAmp WongJi ZhaoDirector:98 minutesRun time:China, USACountry:
Can I request a Kinepolis Student Card if I don’t have an email address?
No, we need an e-mail address to finalize your registration. There are various websites that allow you to get a free e-mail address. If you’re using a parent’s or friend’s e-mail address, don’t forget to check and confirm the e-mails we send you after you register, otherwise your registration won't be valid.
We only accept one email address per student, as the address you sign up with will be used for all correspondence about the Kinepolis Student Card.
Why do I have to pay for parking at some Kinepolis cinemas?
Our cinemas in Kirchberg and Limpersberg do not have car parks, so you have to use adjoining car parks with parking fees.
At Belval, the Belval Plaza (shopping center) car park is managed by Indigo but all visitors automatically receive 1 free hour (from the moment you enter the car park). Kinepolis cinema goers receive an additional 2 hours of free parking by validating their car park ticket at a ticket office or at a shop counter. Do not forget to validate your ticket at the car park ticket machines before leaving.
Can I buy a subscription for the "Opera at the Cinema" season? Who do I contact?
Yes, we offer a subscription for the broadcast of the MET Opera. Click here to find out more: https://kinepolis.lu/fr/met_17-18
What can I do if, at the beginning of a screening, I realise I have made the wrong choice?
Up to a quarter of an hour after the beginning of a film, you can exchange your ticket for a cinema voucher or another ticket, so that you can return to your Kinepolis cinema whenever you like.
Why do I have to pay extra for films that last 2h15 or more?
For films that last 2h10 or more, an extra €1 is charged. Long films have an impact on the listing and on staff planning. For an XL film - maximum enjoyment - you therefore pay a little more.
How much does my cinema ticket cost when I show my Kinepolis Student Card?
When you use your Kinepolis Student Card, you get up to 20%* discount per ticket. You also benefit from discounts on many events.
*Not including additional fees
My payment failed because authentication by SMS is no longer possible. What should I do?
SMS authentication for internet purchases is no longer possible since January 1, 2021, please contact your bank to obtain LuxTrust authentication.
Does my Movie Club card entitle me to discounts in the shop?
As a member of the Movie Club, you will receive a 10% discount on your snacks and drinks in our shop. Not cumulative with other offers.
