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I have not received my Orange Wednesdays code, what should I do?
Kinepolis is not responsible for issuing codes, you will need to contact your Orange customer service.
Do you publish the names of the winners of your competitions?
Once the competition deadline has passed, we personally contact the winners via email.
- Genre:Love / romance, Animation, FantasyAmp WongJi ZhaoDirector:98 minutesRun time:China, USACountry:
I cannot use the tickets I bought online. The showing hasn't taken place yet. What can I do?
You can collect your ticket at an automatic ticket machine and then ask for a free "Sorry Voucher" at a ticket desk. Attention, this must ABSOLUTELY be done in the cinema complex for which you bought the tickets BEFORE the screening begins. After the beginning of the session, we will no longer be able to cancel your ticket.
I paid my tickets online with cinema vouchers, but an irretrievable error occurred. What should I do?
When an error occurs during an online ticket purchase, your code is blocked for 20 minutes for security reasons. After those 20 minutes you will be able to re-enter your code to pay for your seats.
If you are informed that your code has already been used after 15 minutes, contact us by clicking the 'Your question' button below or via the email address tickets@kinepolis.lu and do not forget to send us the following information:
If possible: proof of payment (bank statement) on which your session number is present (transaction...I paid for my tickets online with a credit card, but an irretrievable error occurred. What should I do?
Your order could not be placed due to a technical problem. For this reason, you did not receive your tickets.
Our sales system has automatically cancelled your order.Contact us by clicking the 'Your question' button below or via the email address tickets@kinepolis.lu and do not forget to send us the following information:
- If possible: proof of payment (bank statement) on which your session number is present (transaction notification)
- If you have no proof of payment: the cinema in question, the date of the...What can I do if, at the beginning of a screening, I realise I have made the wrong choice?
Up to a quarter of an hour after the beginning of a film, you can exchange your ticket for a cinema voucher or another ticket, so that you can return to your Kinepolis cinema whenever you like.
I receive Kinepolis newsletters in French, I would like to receive them in English. What should I do?
If you have participated in a competition, purchased a ticket online or completed your profile on the French kinepolis.lu website, our system has assumed that you speak French. This setting is easy to change. Log on to your My Kinepolis profile on the English kinepolis.lu/en website to change your language. If you do not have a My Kinepolis account, you can create one on kinepolis.lu/fr.
Can I request a Kinepolis Student Card if I don’t have an email address?
No, we need an e-mail address to finalize your registration. There are various websites that allow you to get a free e-mail address. If you’re using a parent’s or friend’s e-mail address, don’t forget to check and confirm the e-mails we send you after you register, otherwise your registration won't be valid.
We only accept one email address per student, as the address you sign up with will be used for all correspondence about the Kinepolis Student Card.
I would like to be notified of the programme of events organised by Kinepolis. How can I do this?
By creating your My Kinepolis account, you can communicate to us your favourite film genres and events. We will take this into consideration. We will inform you when there is an upcoming event or film playing that corresponds to your preferences. You can be sure that you won't miss a thing. Do you like ballet or opera? Let us know on your profile and ask to receive the My Kinepolis monthly newsletter. Once signed up, you will receive each month useful information about upcoming performances of Culture at the Cinema at your Kinepolis. Are you interested in a ladies-only evening? Or are you...
