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Which film can we choose?
You can choose a film that is currently scheduled or one that is no longer being played. In the latter case, the request must be made at least 2 weeks before the screening, and a supplement of €150 excluding VAT will be charged.
Can I order snacks without going through the shop?
Yes, in fact we strongly recommend it, to ensure that your visit to the cinema runs smoothly. You can ask to order products on the reservation form. You will then receive a list of products and prices to validate the order.
Where should I go for lost property?
If you send us your details and a description of the missing item or if you can contact the Kinepolis cinema where you lost your property, we will let you know as soon as possible whether the item has been found. Remember to tell us your name and give us a telephone number on which we can contact you during the day, or your email address. Specify the cinema, the date and time and a description of the lost object. If you can also tell us the name of the film, the screening room number, the row and seat number, this will make our search even easier.
Where can I park near my Kinepolis?
- At Kinepolis Kirchberg, you can use the parking of the Auchan shopping center located next to the cinema. This one is free for 3 hours. Regarding bicycles, we have a few parking spaces at the entrance to the cinema on the Auchan shopping center side.
- At Kinepolis Belval, the car park park is on the lower levels of the Belval Plaza shopping center. Kinepolis spectators receive 3 hours free parking when validating...
Can I choose where I sit in the screening room?
Since we began allocating a seat number to your cinema ticket, there is no longer any need to get to the cinema early to ensure that you get a good seat. If you buy your ticket online or at the cinema's automatic ticket machine, you can choose in advance where you want to sit. This enables you to calmly take your seat before the film: your seat is reserved and waiting for you. This saves you from standing in long queues and from the uncertainty of whether there are seats remaining for the film of your choice.
The intelligent booking system automatically offers you the most central...
Who is entitled to a reduced price?
"The following people are always entitled to a reduction:
- Children and teenagers up to the age of 18
- Seniors (from the age of 60)
- People with reduced mobilityPeople who are not automatically entitled to a reduced price can, through one of the following means, benefit from a reduction:
- Students, by presenting their student ID, can pay the student price.
- The 'Movie Card', on sale in all Kinepolis cinemas, is valid for 100 days. This non-nominative card enables the purchase of 10 seats at a reduced price. You can use these 10 seats at...How to go directly to the screening room after purchasing tickets online?
1/ With your smartphone: access the barcode in the email you received on your smartphone's screen. Go to the ticket control (Kinepolis Kirchberg) or to the automatic ticket machines at the cinema entrance (Kinepolis Belval and CinŽ Utopia) and scan your barcode. Collect your tickets and go to the screening room.
To be able to use your smartphone: Ensure the barcode is loaded properly on your smartphone and that the screen brightness is at maximum. The barcode must be fully visible and must measure at least 1.5 cm and at most 8 cm on your screen. The screen's technical...How can I get a Kinepolis Student Card?
The Kinepolis Student Card will be available from mid-September in all Kinepolis cinemas.
To get it, you have to register on our website. You will then receive an e-mail with the code of your Kinepolis Student Card. You will also find the code of your card in your "My Kinepolis" profile on kinepolis.lu. The card can be used immediately.
You will only need to present your official student card as control the next time you visit the cinema.If you already have a Kinepolis Student Card, you can renew it on our website and it will be reactivated immediately. You will only...
What is a Kinepolis gift box?
The Kinepolis gift box: the perfect gift. An original gift for her or him, for Valentine's Day, Mother/Father's Day, or even for Christmas or a birthday? If you're looking for an original gift idea, you're making the right choice in taking the Kinepolis giftbox. A cinema moment is so much more than a simple gift. With a movie voucher, you offer the person a moment full of romance and adventure. Choose a giftbox with multiple movie vouchers or with food & drink vouchers, and you will provide the person with a complete cinema experience. Whatever your choice is, a Kinepolis giftbox is...
What are the advantages of my "My Kinepolis" account ?
If you have requested to receive the My Kinepolis newsletter and your profile is 80%, or over, complete, you will receive:
#1 a free cinema ticket for your birthday
#2 Your 100% personalised Kinepolis.lu homepage.
#3 A list of the films that you have seen
#4 Information on how many tickets are left on your advantage card and their (pending) expiry date
#5 Your opportunity to rate a film
#6 Short messages notifying you as soon as there is something new that is not to be missed
#7 A print preview of your tickets
#8 A list of films that you...
