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Where should I go for lost property?
If you send us your details and a description of the missing item or if you can contact the Kinepolis cinema where you lost your property, we will let you know as soon as possible whether the item has been found. Remember to tell us your name and give us a telephone number on which we can contact you during the day, or your email address. Specify the cinema, the date and time and a description of the lost object. If you can also tell us the name of the film, the screening room number, the row and seat number, this will make our search even easier.
How often are Kinepolis screening rooms cleaned?
Kinepolis takes hygiene very seriously. All the screening rooms are given a daily deep clean by our motivated cleaning team. The hostesses make every effort in ensuring that screening rooms are as clean as possible after every screening.
Furthermore, Kinepolis collaborates with a specialist firm which carries out preventative measures against pests every month.
Where can I offer my opinion on my cinema outing?
If you bought your ticket online, you will automatically receive an email after your visit to the cinema, inviting you to tell us how your cinema outing went. Give us your opinion. This helps us to constantly improve our service. Please note: by filling in the form, you could win a Movie Card. Try your luck by participating in the survey.
If you bought your ticket at your Kinepolis ticket office (automated or not), you will find the satisfaction survey online at kinepolis.lu/fr/monavis.
Can you tell me more about food and drink prices?
Our drinks and snacks offer responds to the demands of viewers who wish to have a drink or to nibble on something sweet or savoury at the cinema. The selection evolves according to our clients' taste. Kinepolis ensures hygiene, cleanliness and freshness, and prioritises facilities and products of superior quality. Prices take all these aspects into account and correspond with the prices used in the leisure sector.
Can I drink or eat in a Kinepolis cinema?
Each Kinepolis cinema has one or more shops with a large selection of drinks and snacks. You will find popcorn, crisps, soft drinks, and also healthy snacks such as fruit juices and water. For hygiene and security reasons, it is not permitted to bring your own drinks and snacks into the cinema.
In or near most of our cinemas, there are restaurants and cafŽs, managed by third parties.
Why can't I bring my own drinks or sweets?
For hygiene and security reasons, it is not permitted to bring your own drinks and snacks to the cinema (brought from home or purchased elsewhere). Kinepolis offers a large selection of drinks and snacks. You will find popcorn, crisps, soft drinks, but also healthy snacks such as fruit juices and water.
Where can I check the number of seats remaining on my advantage card ('Movie Card' or 'Family Card')?
Log on to your My Kinepolis account on the kinepolis.lu web page. The page that opens will give you the option of checking the remaining balance on your 'Movie Card' or 'Family Card'. This feature is currently being developed for Luxembourg and will soon be available.
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How can I delete Passbook tickets for previous screenings from my Passbook app?
Tickets from previous screenings are not automatically deleted from your Passbook. If you wish to delete them, follow these steps:
- Go to your Passbook app
- Click on the Kinepolis pass you wish to delete.
- In the lower right-hand corner, click on the 'info' icon that is represented by an 'i'.
- Click on the bin in the top left corner to delete it permanently.Is it possible to order tickets from any mobile device?
Given the high diversity of mobile devices, it is possible that the use of "mobile ticketing" is not always optimal.
If you notice any anomalies, we would be grateful if you could let us know at the email address tickets@kinepolis.lu, specifying your device's model and operating system, as well as providing a screen capture ("print screen") if possible. This will enable us to further improve the quality of our system.
Am I entitled to a discount for my birthday?
If you have an activated Kinepolis Student Card and are subscribed to the Kinepolis Student Card newsletter, you will receive a free cinema ticket via your 'My Kinepolis' profile to be used on your birthday or the day after.
On the day of your visit, remember to take your Kinepolis Student Card code with you and your ID card. The birthday offer is not cumulative.
