FAQ search
Is the "Orange Wednesday" offer valid for all movies ?
This offer is valid for standard movies, excluding events and special cycles and cannot be combined with benefit cards.
I have not received my Orange Wednesdays code, what should I do?
Kinepolis is not responsible for issuing codes, you will need to contact your Orange customer service.
My payment failed because authentication by SMS is no longer possible. What should I do?
SMS authentication for internet purchases is no longer possible since January 1, 2021, please contact your bank to obtain LuxTrust authentication.
How do I place an order online?
Here are the steps to follow:
1. Select your gift boxes in the Kinepolis webshop
2. When you have selected the number of boxes you want, confirm your order
3. Under "My data", fill in the necessary data.
...Can I participate in competitions organized by Kinepolis to win super prizes and collectors?
Of course! Go to our competition page to see all the online competitions. Good luck!
Do you publish the names of the winners of your competitions?
Once the competition deadline has passed, we personally contact the winners via email.
Does Kinepolis only show films? Or is there a wider offer?
Your Kinepolis transforms into a true cultural centre and offers you a large range of concerts, operas, ballet performances, ladies/men afterwork evenings, plays and sports events on the big screen. You will become captivated when attending all these big events, as if you were really there in person in the front row.
Click here to find out about all our events.
What time doesthe eventstart? And the screening?
The time indicated on our programmes and on your ticket is the time at which the film starts. On the general page for each event (e.g. Ladies' Night), you will find more practical information on the start and proceedings of the event (afterwork) and the start of the screening.
Can I buy a subscription for the "Opera at the Cinema" season? Who do I contact?
Yes, we offer a subscription for the broadcast of the MET Opera. Click here to find out more: https://kinepolis.lu/fr/met_17-18
