Birthday gift! A free cinema ticket for your birthday from Kinepolis

Kinepolis is delighted to give you a free cinema ticket to celebrate your birthday. If your profile is at least 80% complete and you have signed up for the “My Kinepolis” newsletter, you will receive an e-mail inviting you to come to the cinema on your birthday or the following day to watch the film of your choice.

Who can benefit from this birthday offer ?

Anyone who has registered on the kinepolis.be website, signed up to the newsletter and whose profile is at least 80% complete is eligible for this offer. For more information and to sign up or complete your profile, go to https://kinepolisluxembourg.lu/en/my_kinepolis_infos. When you add information to your profile, you will see the percentage that is already completed at the top of the page.

Please note that your registration applies to you only. A single e-mail address is permitted per registration. Therefore, you cannot register several people using the same e-mail address. Anyone who wishes to receive a free ticket for their birthday must therefore sign up individually with their own “My Kinepolis” profile and e-mail address. Filling in the birthdays of any children aged under 18 in your personal data is not enough to register them. If you also want them to receive their own ticket automatically on their birthday, they need to have their own e-mail address and their own “My Kinepolis” profile.

If you are aged under 18, check with your parents before filling in and submitting this form. If you are aged under 12, ask them to sign you up and complete your profile.

Your data will be handled confidentially in accordance with our privacy policy.

 

When can I benefit from this birthday offer?

If you meet the specified conditions of our special offer, a few days before your birthday you will automatically receive an e-mail that you can exchange for a free ticket to see the film of your choice on your birthday or the following day.

Example 1 :

Your birthday is on 25 May. Your profile has been 80% complete since 20 May: everything is in order. You received an e-mail as soon as you fulfilled the set conditions. All you have to do is exchange your e-mail for a free ticket at your local Kinepolis on 25 or 26 May (valid the same day).

Example 2 :

If your birthday is on 25 May and you completed your profile correctly on 25 May, you will receive an e-mail that you can exchange for a free cinema ticket the same day or the day after your birthday. NB: if you complete your profile on your actual birthday, make sure you do it 12 hours in advance so that you can definitely benefit from the offer the same day. You will receive the e-mail about your free ticket a few hours after you’ve sufficiently completed your profile. Without that e-mail you will not be able to receive your free birthday ticket. We therefore recommend that you fill in your profile in advance so that you receive your e-mail about the free ticket in good time or so that you have time to contact us to find a solution if you didn’t receive the e-mail in question.

Example 3 :

Your birthday is on 25 May. You completed your profile correctly on 26 May. You have to wait another year. Around 18 May of the following year, you will receive an e-mail that you can exchange for a free ticket at your local Kinepolis on your birthday or the following day (valid the same day).

 

How do I benefit from this birthday offer?

To receive your free birthday ticket, all you have to do is register on the website and make sure that your profile is at least 80% complete. Remember to specify that you would like to receive the newsletter. That way you will receive all of the “My Kinepolis” advantages.

Please note that this offer cannot be combined. You can only receive one ticket for your birthday, regardless whether you have already signed up for a similar offer elsewhere.

1. Sign up by filling in the online questionnaire. The site will show you the missing information that you need to complete. You’ve already signed up to “My Kinepolis”? Then log in to the page and check that your profile is at least 80% complete.

2 Once you have signed up, you will automatically receive an e-mail a few days before your birthday that you can print out to receive your free ticket for the film of your choice on your birthday or the following day.

3 Come to your local Kinepolis on your birthday or the following day with a copy of the e-mail that we sent you. To receive your free ticket for the film of your choice, hand over the printed e-mail and your ID card at the ticket desk. NB: to avoid misuse, your e-mail can only be exchanged for a cinema ticket at ticket desks manned by a Kinepolis employee.

The e-mail that we will send you will feature a unique code. It can be exchanged for a free ticket to see the film of your choice, subject to availability. Your ticket will not be valid for special events such as Sneak Previews, “Ladies Nights” or “Opera at the Cinema” nights. Your e-mail can only be exchanged for a cinema ticket at ticket desks manned by a Kinepolis employee, i.e. it is not possible via ticket machines or online transactions.

4. Decide which film* you’d like to see for free on your birthday. Make the most of it!

* free ticket to see a film showing at Kinepolis, excluding Kinepolis events.

 

What should I do if I didn’t receive the e-mail with my free ticket?

If four days before your birthday you still haven’t received the e-mail from us featuring the unique code to redeem your free ticket on your birthday or the following day, check whether it has gone into your spam folder. Get a head start: add Kinepolis ("noreply@messagent.kinepolis.com") to your contacts in your address book. That way, you’ll be sure to receive the e-mail on time. Also make sure that you still use the e-mail address that you indicated when you created your profile. If necessary, you can ask us to check if your e-mail has been sent four days before your birthday at the latest. To do so, send us a message via our website https://kinepolisluxembourg.lu/en/contact.

If you log in to our site, you can also download your birthday ticket via your messages until the day after your birthday.

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